At a Glance
- Tasks: Manage client onboarding and data integrity while ensuring compliance with regulations.
- Company: Join a growing UK wealth management firm with a collaborative culture.
- Benefits: Hybrid working, opportunities for learning, and career development.
- Other info: Exciting opportunity to contribute to a dynamic organisation at a pivotal stage.
- Why this job: Be part of a friendly team making a real impact in client experiences.
- Qualifications: Experience in client onboarding or AML/KYC within financial services is preferred.
The predicted salary is between 49500 - 60500 £ per year.
With increased client demand and ever more complex scenarios we need additional support within our Client Life-Cycle team that plays a critical role in delivering an outstanding client experience by managing and continually improving all aspects of client onboarding and ongoing data management.
This role will accommodate a client-centric approach while ensuring tight regulatory compliance and strong collaboration with Front Office, Operations, Compliance and Technology.
Manage the end-to-end onboarding process for new clients (Private Clients, Trusts, Companies, SIPPs, Charities), ensuring cases are progressed efficiently and in line with policy and regulation.
Client Data Integrity: Accurately capture and maintain client static data across core systems to meet operational, reporting, and regulatory requirements.
Regulatory Compliance: Undertake AML/KYC reviews and ensure processes comply with FATCA, CRS, MiFID II, and US QI (W-series) obligations. Escalate higher-risk or complex cases as appropriate.
Work closely with Compliance, Front Office, and Operations teams to resolve queries, provide feedback, and ensure a seamless client experience.
Identify issues and suggest enhancements to processes, supporting the team’s drive for efficiency and digitisation.
Experience: Experience in a client onboarding, AML/KYC, or client data role within Wealth or Asset Management (or financial services). Working knowledge of AML/KYC requirements and global tax/regulatory frameworks (FATCA, CRS, MiFID II). Strong attention to detail, with excellent organisational and data management skills. Ongoing commitment to CPD is expected and supported. Familiarity with digital onboarding tools and workflow platforms highly desirable.
Regulatory & Risk Awareness: Good understanding of AML/KYC obligations across different client types and jurisdictions. Awareness of FATCA/CRS classification requirements and transaction reporting needs. Ability to identify risks and escalate appropriately. Ensures documentation and data capture are complete and auditable.
Technology & Data Fluency: Comfortable using CRM and workflow systems (e.g. Salesforce, Nintex, Dynamic Planner). Understands how accurate data supports wider operational and compliance processes. Suggests improvements and supports change adoption.
This is an opportunity to join a growing and evolving organisation at an exciting stage of its journey. The chance to join a friendly, successful team passionate about helping our business grow and achieve its goals.
Opportunities for learning and career development.
Hybrid working environment with a minimum of 3 days / week in the office.
Customer Relationship Management (CRM) Officer in London employer: W1M Wealth & Investment Management
As a leading UK wealth management firm, we pride ourselves on fostering a collaborative and inclusive work culture where every employee can make a meaningful impact. Our commitment to professional development is evident through ongoing training opportunities and support for continuous personal growth, all while working in a hybrid environment that balances flexibility with teamwork. Join us to be part of a dynamic team dedicated to delivering exceptional client experiences and driving innovation in the financial services sector.
Contact Details:
W1M Wealth & Investment Management Recruitment Team
