At a Glance
- Tasks: Lead the Technology Operations team and resolve tech issues for a wealth management firm.
- Company: Join a leading firm managing over £24 billion in assets with a collaborative culture.
- Benefits: Enjoy a supportive environment, career growth, and opportunities to make a real impact.
- Other info: Participate in a sociable culture with events throughout the year.
- Why this job: Be at the forefront of technology in wealth management and drive continuous improvement.
- Qualifications: Experience in tech support within financial services and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Opportunity to join a leading and expanding Wealth and Investment management firm to lead the Technology Operations team overseeing day to day technology issues for both our internally developed and third-party vendor systems, focussing on swift resolution of issues and continuous improvement of services. This involves handling incoming support requests, managing minor changes and ensuring system stability for end-users (Portfolio Managers, Advisors, Operations, etc.). This is a replacement hire due to an internal move within the business.
About the Company: With over £24 billion in assets under management (AUM), a team of c.370 professionals across 5 global offices, W1M specialises in working with high-net-worth and ultra-high-net-worth individuals and families, charities, and institutions. Beyond our direct client relationships, we also maintain a longstanding partnership with Independent Financial Advisers, providing access to our market-leading investment solutions. We are continuing to expand with ambitious plans to double our AUM in the next 4 years based on the foundation of the quality of advice and services we provide to our clients, alongside peer-leading investment performance. Internally we are a highly collaborative organisation free from the politics and bureaucracy of larger firms that gives everyone the opportunity to make a real difference and enhance the way we work. We have a sociable culture with sporting and cultural events throughout the year and a welcoming and supportive environment.
Key Responsibilities:
- Line Management of Development Support Team:
- Personal Development
- Prioritisation
- Holiday coordination
- Continuous Performance Management
- Coordinate 1st Line technical Support of IT Development Applications:
- Fix breaks and incidents as required.
- Communicate directly with users to identify and resolve issues.
- Ensure Business as Usual (BAU) system capability using development tools.
- Monitor system status and stability.
- Collaborate with the Software Development Team on issue escalation and resolution.
- Manage escalation to the Development Team in collaboration with the Software Development Manager.
- Out of Hours Support and Escalation Management:
- Coordinate out-of-hours support activities.
- Manage escalations in collaboration with the Software Development Manager.
- Participate in the on-call support Rota as required including being available for duty a minimum of 2 weeks per year.
- Supporting Software Development Team:
- Assist the Software Development team in delivering software applications.
- Contribute to requirements analysis and prioritisation.
- Provide support in Quality Assurance (QA) activities.
- Deliver demonstrations and training to facilitate the smooth integration of software applications into the business.
- Manage the BAU Support requirements for our Third-Party Suppliers:
- SEI CSM
- Cheta Escalation and Resolution
- Support Middle-Office in meeting our Client Reporting Obligations:
- Assist the Head of Client Reporting to ensure accurate and timely delivery of Formal Valuations.
- Provide a point of escalation for the Head of Client Reporting for technical and data questions arising from client reports.
- Maintain a backlog of first-line development items to enhance the application.
- Produce Process and System Documentation.
Background / Experience and Competencies Required:
- Demonstrable track record of both the operational delivery and support of a client-facing service based on technology deployment.
- Experience working within a Wealth Management, or customer driven Financial Services environment.
- Capable of driving continuous improvements through data-driven insights, e.g. identifying system improvements, training opportunities and efficiency gains through data captured by the team.
- Both operational and development focus – understanding the importance of a controlled quarter-end reporting process together with the ability to envisage and plan for the future.
- Experience in data management and the setup and operation of data integrity controls.
- Experienced in the deployment and monitoring of modern technology (ideally reporting and internet tools).
- Knowledge of IT Service Management (ITSM) frameworks (e.g. ITIL).
- Demonstrable experience of the project process and lifecycle, and able to provide operational sponsorship for upgrade and delivery projects – working closely with architecture and development professionals.
- Natural authority and good communication skills. Able to influence and operate with senior front office stakeholders as well as operations teams.
- Security and confidentiality aware.
- Ability to identify and implement structured workflows with an appropriate level of governance without compromising efficiency.
Equal Opportunity Statement: W1M is an equal opportunities employer and in accordance with the rules regarding discrimination in the Equality Act 2010, we welcome applications from all suitably qualified persons.
Software Support Manager in City of London employer: W1M Wealth & Investment Management
W1M is an exceptional employer, offering a dynamic and collaborative work environment where every team member can make a significant impact. With a strong focus on employee development and a sociable culture enriched by various sporting and cultural events, we provide ample opportunities for personal and professional growth. Our commitment to maintaining a supportive atmosphere, free from the politics of larger firms, makes W1M an attractive choice for those seeking meaningful and rewarding employment in the Wealth and Investment management sector.
Contact Details:
W1M Wealth & Investment Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Manager in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at firms you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technology operations. We recommend role-playing with a friend or using mock interview tools to boost your confidence.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved tech issues in the past, especially in client-facing roles. This will demonstrate your ability to handle the challenges of a Software Support Manager.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Software Support Manager in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Software Support Manager role. Highlight your experience in technology operations and client-facing services, as well as any relevant achievements that showcase your ability to drive continuous improvements.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Use it to explain how your background in wealth management and technology aligns with our needs, and don’t forget to show a bit of your personality!
Showcase Your Communication Skills:Since this role involves liaising with various teams and stakeholders, make sure to demonstrate your communication skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at W1M Wealth & Investment Management
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technology and systems relevant to the role. Brush up on IT Service Management frameworks like ITIL, and be ready to discuss how you've handled tech issues in the past. This will show that you can hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved technical issues or improved processes in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to manage day-to-day technology challenges effectively.
✨Communicate Clearly and Confidently
Since you'll be liaising with various stakeholders, practice explaining complex technical concepts in simple terms. This will highlight your communication skills and ability to work collaboratively with both technical teams and end-users.
✨Emphasise Continuous Improvement
Be ready to discuss how you've driven improvements in your previous roles. Share specific examples of data-driven insights that led to efficiency gains or enhanced service delivery. This aligns perfectly with the company's focus on continuous improvement.
