At a Glance
- Tasks: Support food manufacturers with hygiene troubleshooting, audits, and training while building strong customer relationships.
- Company: Join a growing specialist business in the food manufacturing sector.
- Benefits: Competitive salary, company car, laptop, mobile phone, and training opportunities.
- Other info: Enjoy regular travel across Yorkshire and the North West with excellent career development.
- Why this job: Make a real impact in food safety while enjoying a dynamic field-based role.
- Qualifications: Experience in food manufacturing or hygiene-related roles with strong communication skills.
W Talent are exclusively representing a growing specialist business who are looking to recruit a Technical Support Advisor to join their expanding Technical Support team. This is a field-based role covering Yorkshire and the North West, supporting food and beverage manufacturers across areas including York, Leeds, Manchester and surrounding areas. The role will involve customer site visits, hygiene troubleshooting, audits, training and project work, alongside office-based administration and customer support. The level of travel will vary depending on customer requirements and projects.
The Technical Support Advisor will work closely with customers to provide practical technical and hygiene support, building strong relationships with Hygiene Managers and their teams. The role will involve a mixture of customer visits, project work and office-based support. Some weeks may involve one or two site visits, while other projects may require several days travelling between sites. Occasional overnight stays will also be required. When office-based, responsibilities will include audit reporting, planning customer visits, responding to technical queries and supporting ongoing projects.
Key Responsibilities
- Visit customer sites across Yorkshire and the North West
- Build strong relationships with Hygiene Managers and site teams
- Support customers with hygiene and chemical-related troubleshooting
- Carry out customer audits and produce follow-up reports
- Identify potential issues and recommend practical improvements
- Deliver chemical awareness, COSHH and hygiene training
- Provide focused training where specific hygiene issues are identified
- Support new customer account implementation and onboarding
- Assist with site surveys, product demonstrations and technical projects
- Respond to customer queries and provide ongoing technical support
- Manage your own diary, site visits and workload
Key Requirements
- Experience within food manufacturing
- Background in Quality, Technical, Hygiene, Food Safety or a similar role
- Good understanding of food hygiene and manufacturing standards
- Strong communication and relationship-building skills
- Confident working with both shop-floor teams and management
- Practical approach to problem solving
- Good organisational skills
- Willingness to develop technical knowledge around chemicals and hygiene
- Full UK driving licence
- Comfortable with regular travel and occasional overnight stays
Advantageous Requirements
- Quality Technician, QA Technician, Technical Assistant, Technical Coordinator or similar experience
- Previous hygiene team experience
- Experience with customer, retailer or certification audits
- Food safety/hygiene qualifications
- Experience delivering training
- Knowledge of cleaning chemicals or hygiene systems
- Customer-facing technical experience
Details & Benefits
- Salary: £35,000-£45,000 DOE
- Permanent, full-time
- Field Based - Yorkshire & North West
- Company car
- Laptop and mobile phone
- Fuel expenses
- Training and development
If you have a background in Quality, Technical, Hygiene or Food Safety within food manufacturing and are looking for a customer-facing technical opportunity, please apply directly to Molly Rushby at W Talent.
Technical Support Advisor employer: W Talent
W Talent is an exceptional employer that values its employees by offering a dynamic work culture and opportunities for professional growth within the property sector. With a focus on compliance and high standards, employees are empowered to make impactful decisions while enjoying the flexibility of a field-based role across the vibrant South Mids/North London region. The company fosters collaboration with internal teams and external contractors, ensuring a supportive environment where innovative solutions thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Advisor
✨Join Food Science Communities
Get involved in food science forums and communities, both online and offline. Platforms like LinkedIn Groups or Reddit can be goldmines for job leads and valuable insights. Plus, you’ll connect with other food enthusiasts who might even point you towards openings at companies like W Talent.
✨Attend Industry Conferences and Workshops
Check out exhibitions and workshops in the food science sector. Events like the International Congress on Food Technology are not just knowledge hubs, but also great networking opportunities. You never know who you might bump into – perhaps a hiring manager from W Talent!
✨Show Off Your Passion for Food Tech
Start a blog or social media channel showcasing innovative food science projects or trends. This not only showcases your expertise but also raises your visibility in the field. When you apply for a role at companies like W Talent, they’ll see you’re proactive and truly passionate about food technology.
✨Leverage University Career Services
If you're fresh out of uni, make use of your career services! They often have exclusive job boards and connections with companies looking for graduates. Don't forget to mention your interest in roles like those at W Talent, and they might have insider tips or referrals just for you!
We think you need these skills to ace Technical Support Advisor
Some tips for your application 🫡
Showcase Your Relevant Projects:When applying for a role in food science and technology at W Talent, make sure to highlight any relevant projects or research you've worked on. Whether it’s a dissertation, a lab experiment, or a product development idea, detail these experiences to demonstrate your hands-on skills in the field—employers love to see practical applications of your knowledge!
Highlight Technical Skills:In the food science and technology industry, technical skills are key. Be sure to list any specific skills you have related to food safety, quality control, or food processing technologies on your CV. Also, mention any software or analytical tools you’re proficient in, as this shows you're ready to hit the ground running at W Talent.
Tailor Your Cover Letter:As this is a full-time position, your cover letter should convey not just why you want the job, but also how you fit into the company's vision. Talk about your passion for food science and how your background uniquely positions you to contribute to W Talent. Make it personal and compelling!
Include Certifications:If you have any certifications related to food science, safety, or technology, be sure to mention them. These can really set you apart from other candidates! List them prominently on your CV and discuss how they relate to the role at W Talent. It shows you're committed to your professional development.
How to prepare for a job interview at W Talent
✨Know Your Lab Tech!
Given that you’re diving into food science and technology, brush up on the specific technologies and lab equipment mentioned in the job description. Familiarising yourself with tools like gas chromatography or texture analyzers will show that you’re serious about the technical side of things.
✨Show Off Your Project Experience
Prepare to discuss any relevant projects or research you've undertaken in food science. Whether it’s developing a new recipe, conducting taste tests, or analysing nutritional content, having tangible examples can really show off your expertise and passion for the field.
✨Emphasise Your Soft Skills
Don't underestimate the importance of teamwork and communication in food science roles. Be ready to highlight instances where you’ve effectively collaborated with others or communicated complex scientific ideas clearly. This can make a huge difference in landing that full-time gig!
✨Stay Up-to-Date with Industry Trends
Make sure you’re clued up about the latest trends in food science and technology — think sustainability, food safety, and innovative processing techniques. Discussing these topics during your interview can demonstrate your enthusiasm for the field and how you can contribute to W Talent’s mission.
