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For Companies At a Glance
- Tasks: Lead high-quality care services and ensure excellent customer experiences across multiple branches.
- Company: Dynamic healthcare provider focused on growth and quality service.
- Benefits: Competitive salary, comprehensive package, and opportunities for professional development.
- Why this job: Make a real difference in healthcare while leading a passionate team.
- Qualifications: Experience in multi-site leadership and strong understanding of care regulations.
- Other info: Join a supportive environment with a focus on career advancement.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Purpose
The Head of Operations is responsible for the leadership of high quality, profitable care services across their region. The role drives delivery of customer experience and growth, commercial business performance and effectively manages key operational risks & compliance requirements.
Responsibilities
- Customer & Operations
Use customer insight and data to deliver excellent service and resolve escalated complaints. Lead day‑to‑day regional operations, ensuring consistency and high performance across all branches. Monitor KPIs and implement improvement plans to meet targets. - Leadership
Build, lead, and develop a high‑performing Area Management team aligned to company values. Contribute to divisional leadership and support strategic decision‑making. Oversee workforce planning, recruitment, performance management, and employee relations. Represent the organisation with external stakeholders including regulators, commissioners, and families. Partner with Quality teams to drive improvements, manage risk, and maintain strong regulatory ratings. Lead audits, investigations, and incident/complaint responses. Ensure effective processes, operational consistency, and out‑of‑hours service continuity. - Commercial
Develop and deliver the regional business plan aligned to divisional goals. Manage financial performance, growth, and cost control with the Finance Business Partner. Work with marketing and operations to maximise new business and support branch expansion.
Key Metrics
Headcount: ~1,250 | Customers: 2,500‑3,000
Skills & Experience
Multi‑site leadership experience within care or similar sectors. Strong understanding of care regulations with a history of achieving “Good”/“Outstanding.” Quality‑focused, commercially astute, and experienced in managing financial performance. Strong communicator and people leader with expertise in coaching, recruitment, and employee relations. Relationship builder, resilient change leader, and advanced IT (Excel) user. Full driving licence and willingness to travel/overnight stay. Desirable: Experience in LA/NHS‑funded care, care rostering systems, Level 5 Leadership qualification.
Seniority Level
Mid‑Senior level
Employment Type
Part‑time
Job Function
Health Care Provider
Industries
Hospitals and Health Care, Public Health, and Retail
Pharmacist in Leeds employer: W Talent
Contact Detail:
W Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pharmacist in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who have experience in operations. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company’s values and recent achievements. We want you to show how your experience aligns with their goals, especially in delivering high-quality care services.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've built and led teams in the past. Highlight your ability to manage operational risks and compliance – it’s key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Pharmacist in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your multi-site leadership experience and any relevant achievements in care regulations to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your background aligns with our values. Don’t forget to mention your experience in managing financial performance and leading teams.
Showcase Your Leadership Skills: We want to see how you’ve built and developed high-performing teams in the past. Share specific examples of your leadership style and how you’ve contributed to strategic decision-making in previous roles.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at W Talent
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've used data to drive improvements in previous positions. This shows you understand the commercial side of operations and can contribute to financial performance.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership experience, especially in multi-site management. Think about times when you’ve built high-performing teams or navigated challenges. This will demonstrate your ability to lead and develop a team aligned with company values.
✨Understand Regulatory Requirements
Brush up on care regulations and compliance standards. Be prepared to discuss how you’ve maintained high regulatory ratings in the past. This will show that you’re not just focused on growth but also on quality and compliance.
✨Engage with Customer Insights
Think about how you’ve used customer feedback to enhance service delivery. Be ready to share specific examples of resolving escalated complaints and improving customer experience. This will highlight your commitment to delivering excellent service.
