At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot diverse tech issues.
- Company: Join a dynamic IT services company in Market Deeping.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: On-site role with great career growth potential.
- Why this job: Enhance your tech skills while making a real difference in IT support.
- Qualifications: Experience with Windows server, networking, and Office 365 is essential.
The predicted salary is between 36000 - 44000 £ per year.
This is a great opportunity to join a team and provide broad, core technology support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very diverse, so the applicant must be confident in desktop, network and server support, virtualization technologies as well as Office 365. This role is based on-site, Monday to Friday, so you will need to live within a commutable distance to Market Deeping.
Required Skills:
- Strong knowledge of Windows server (2016, 2019, and 2022)
- Microsoft Active Directory and Exchange experience
- Knowledge of networking technologies including VLANs, routing protocols, VPNs, firewalls, DHCP, DNS, and switch configuration
- Experience and understanding of backup solutions and day-to-day management
- Office 365 and Azure experience including exchange online setup, SharePoint data structure
- Logical and methodical troubleshooting skills
- Administration of VMware and Hyper-V platforms
- Experience in provisioning VOIP devices
- PowerShell knowledge especially around Office 365 and Azure
- Strong ability to communicate well with others
- Good timekeeping and self-management skills
- Ability to work on your own initiative and to tight deadlines
- Able to create detailed documentation
- Clean UK Driving licence
- Basic understanding of Microsoft SQL
- Website coding and troubleshooting
IT Desktop Support Engineer - 2nd Line Support employer: W Talent
W Talent is an exceptional employer that prioritises the growth and development of its employees, offering a supportive work culture in the vibrant city of Cardiff. With a strong commitment to health and safety, continuous improvement, and operational excellence, team members benefit from substantial investment in their professional development and well-being, making it a rewarding place to build a career in engineering management.
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support Engineer - 2nd Line Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what W Talent values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges W Talent might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at W Talent!
✨Direct Apply to W Talent
Let's not forget to apply directly through the W Talent website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Desktop Support Engineer - 2nd Line Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at W Talent.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at W Talent. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at W Talent
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
