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- Tasks: Provide 2nd line IT support and troubleshoot diverse tech issues.
- Company: Join a dynamic IT services company in Market Deeping.
- Benefits: Gain hands-on experience with training opportunities and competitive pay.
- Other info: On-site role with excellent career growth potential.
- Why this job: Build your tech skills while making a real difference in IT support.
- Qualifications: Strong knowledge of Windows server, networking, and Office 365 required.
The predicted salary is between 30000 - 40000 £ per year.
This is a great opportunity to join a team and provide broad, core technology support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very diverse, so the applicant must be confident in desktop, network and server support, virtualization technologies as well as Office 365. This role is based on-site, Monday to Friday, so you will need to live within a commutable distance to Market Deeping.
Required Skills- Strong knowledge of Windows server (2016, 2019, and 2022)
- Microsoft Active Directory and Exchange experience
- Knowledge of networking technologies including VLANs, routing protocols, VPNs, firewalls, DHCP, DNS, and switch configuration
- Experience and understanding of backup solutions and day-to-day management
- Office 365 and Azure experience including exchange online setup, SharePoint data structure
- Logical and methodical troubleshooting skills
- Administration of VMware and Hyper-V platforms
- Experience in provisioning VOIP devices
- PowerShell knowledge especially around Office 365 and Azure
- Strong ability to communicate well with others
- Good timekeeping and self-management skills
- Ability to work on your own initiative and to tight deadlines
- Able to create detailed documentation
- Clean UK Driving licence
- Basic understanding of Microsoft SQL
- Website coding and troubleshooting
IT Desktop Support Engineer - 2nd Line Support employer: W Talent
Contact Detail:
W Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Desktop Support Engineer - 2nd Line Support
✨Tip Number 1
Network like a pro! Reach out to folks in the IT industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and experiences. This is a great way to stand out and demonstrate your expertise in desktop support and networking.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to Windows server, Active Directory, and Office 365. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace IT Desktop Support Engineer - 2nd Line Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows server, Active Directory, and Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background in desktop and network support makes you a great fit for our team.
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled tricky IT issues in the past. We love seeing logical and methodical problem-solving in action, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at W Talent
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Active Directory, and Office 365. Be ready to discuss your experience with these technologies in detail, as well as any troubleshooting scenarios you've faced.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your logical and methodical troubleshooting skills. Think of specific examples where you resolved complex issues, especially related to networking technologies or virtualisation platforms like VMware and Hyper-V.
✨Communicate Clearly
Since this role requires good communication skills, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user, so keep it straightforward and relatable.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-world IT support situations. Prepare by thinking through common issues you might encounter and how you would approach solving them, especially regarding backup solutions and VOIP devices.