At a Glance
- Tasks: Lead and manage the Delegated Operations team, ensuring top-notch service delivery.
- Company: Join Berkley Specialty London, a leader in innovative insurance solutions.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to work in a diverse and inclusive culture with excellent career growth.
- Why this job: Shape the future of delegated operations and make a real impact in the insurance industry.
- Qualifications: Strong leadership skills and experience in Lloyd's London Delegated Operations required.
The predicted salary is between 80000 - 100000 € per year.
Responsibilities
- The Head of Delegated Operations is responsible for helping to define, implement and maintain Berkley Specialty London (BSL) Delegated Strategy and Target Operating Model.
- The Delegated Operations team is responsible for delivering a great service on a day-to-day basis to a range of stakeholders including our customers, Coverholders, brokers, regulators and colleagues.
- Leadership and day-to-day Management of a team responsible for all aspects of Delegated Operations for BSL Underwriting.
- Delegated Onboarding: Manage and co-ordinate onboarding of new Coverholders (including sponsorship to Lloyd's), liaising as necessary with other business functions on relevant matters.
- Bordereaux processing: In conjunction with the Delegated Reporting Manager (direct report to this position) ensure the timely and accurate processing of Risk, Premium Bordereaux.
- Underwriting Controls: Ensure appropriate controls and reporting are in place to adhere to relevant regulator and Berkley standards.
- Delegated Subject Matter Expert: A key point of contact for Delegated Underwriting matters across all classes of business both internally within BSL Underwriting and externally.
- Risk management: Manage the underwriting risk of the portfolio in conjunction with the underwriters, including Line Slip due diligence and new business development specific to Coverholders.
- Vendor management and outsourcing: Responsible for effectively liaising with 3rd party firms to support our delegated operations e.g. Audit / Due diligence as required.
- Operational Resilience: Help to ensure the maintenance of robust and resilient operations, embedding cyber resilience and effective third-party risk management by design and using third-party audits.
- MI Development: Work with the Data and Analytics team to enhance delegated reporting capabilities.
- Continuous improvement: Identifying and acting on opportunities for operational efficiency/effectiveness and innovation. The job holder should be a role model for this and encourage it within their teams.
- Business systems and applications: Support projects to define requirements and make improvements to enhance our capabilities and deliver our Target Operating Model.
- Regulatory requirements: Ensures regulatory requirements are adhered to and all relevant company policies and procedures are up to date.
- Service Level Agreements: Ensure the Delegated Operations team meet key SLAs / KPIs and performance is appropriately monitored.
- Chair quarterly Delegated Underwriting Group. A forum to support the effectiveness of the Delegated Controls Framework.
- Committee attendance: Prepare for and attend relevant committees as required.
- Other matters: Other ad hoc tasks related to Delegated Underwriting / business operations.
Qualifications
- Relevant professional qualifications and a strong academic record.
- Experience managing Lloyd's London Delegated Operations, risk and control functions.
- Experience managing 3rd Party vendor relationships.
- Strong leadership, team building and motivation skills.
- Strong reporting and communication skills, including at Board and Committee Level.
- Ability to independently plan and execute changes required to improve BSL operational performance.
- Ability to work within and promote a diverse and inclusive culture.
- Attend Delegated Underwriting meetings organized by Lloyd’s, LMA and other insurance organizations.
Head of Delegated Operations employer: W. R. Berkley Corporation
Berkley Specialty London (BSL) is an exceptional employer that prioritises a collaborative and inclusive work culture, fostering professional growth and development for its employees. With a focus on operational excellence and innovation, BSL offers unique opportunities to lead a dynamic team in the heart of London, ensuring that you play a pivotal role in shaping the future of Delegated Operations while enjoying competitive benefits and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Delegated Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Berkley Specialty London. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its Delegated Operations. Show us you understand our strategy and how you can contribute to it. Confidence is key!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Head of Delegated Operations. We want to hear about your leadership style and how you manage teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Delegated Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head of Delegated Operations role. Highlight your leadership experience and any relevant qualifications, especially in Lloyd's London Delegated Operations.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team at StudySmarter. Mention specific examples of how you've managed teams and improved operational performance in the past.
Showcase Your Communication Skills:Since this role involves liaising with various stakeholders, make sure to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your personality!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at W. R. Berkley Corporation
✨Know Your Delegated Operations Inside Out
Before the interview, make sure you thoroughly understand the intricacies of delegated operations, especially within the Lloyd's market. Familiarise yourself with key terms like bordereaux processing and underwriting controls, as well as the specific responsibilities outlined in the job description.
✨Showcase Your Leadership Skills
As a Head of Delegated Operations, strong leadership is crucial. Prepare examples from your past experiences where you've successfully managed teams or led projects. Highlight how you motivated your team and improved operational efficiency, as this will resonate well with the interviewers.
✨Demonstrate Your Risk Management Expertise
Be ready to discuss your experience with risk management and how you've handled underwriting risks in previous roles. Bring specific examples of how you've conducted due diligence and worked with underwriters to mitigate risks, as this is a key aspect of the role.
✨Prepare for Questions on Continuous Improvement
The role emphasises continuous improvement and innovation. Think of instances where you've identified opportunities for operational enhancements. Be prepared to discuss how you implemented changes and the positive outcomes that followed, showcasing your proactive approach.
