At a Glance
- Tasks: Handle customer calls, manage complaints, and maintain complex systems.
- Company: Join a leading infrastructure company in a supportive environment.
- Benefits: Earn £15.31 per hour with flexible shifts and potential for permanent role.
- Other info: Enjoy a dynamic work schedule with opportunities for growth.
- Why this job: Make a difference by helping customers and developing your skills.
- Qualifications: Strong customer service experience and good communication skills required.
The predicted salary is between 15.31 - 15.31 £ per hour.
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 7am - 7pm / 7pm - 7am rotating (nightshift is every third rotation) 4 on 4 off rota
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Duties:
- Responding to customer calls within set timescales, complaint handling, providing and processing information.
- Maintaining in house, complex computerised systems (training given).
- Adherence to standards.
- Compiling accurate messages and producing reports.
- Liaison with internal departments and external agencies, contractors and the public.
Experience:
- Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
- Experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
- Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
- Must be flexible with working hours.
Salary: £15.31 per hour worked
If you have the experience required please email your CV, with the job title as the subject, to fast apply.
Please note that all adverts are listed for 28 days, however they may be filled before this period ends.
Contact Centre Advisor in Newport employer: W P RECRUITMENT HR LTD
Join a dynamic manufacturing company in East Cowes as a Personal Assistant/Executive Assistant, where you will thrive in a supportive work culture that values flexibility and employee growth. With competitive pay at £21 an hour and the potential for part-time hours to accommodate personal commitments, this role offers a unique opportunity to contribute to a collaborative team while enhancing your administrative skills in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Advisor in Newport
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like W P RECRUITMENT HR LTD.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like W P RECRUITMENT HR LTD. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Contact Centre Advisor in Newport
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to W P RECRUITMENT HR LTD.
How to prepare for a job interview at W P RECRUITMENT HR LTD
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in W P RECRUITMENT HR LTD's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services W P RECRUITMENT HR LTD offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
