At a Glance
- Tasks: Handle customer calls, manage complaints, and maintain complex systems.
- Company: Join a leading infrastructure company in Newport.
- Benefits: Earn £15.31 per hour with flexible 4 on/4 off shifts.
- Other info: Temp to perm opportunity with training provided.
- Why this job: Make a difference by helping customers and developing your skills.
- Qualifications: Strong customer service experience and good communication skills required.
The predicted salary is between 15.31 - 15.31 £ per hour.
Industry: Infrastructure
Location: Newport, Isle of Wight
Hours: 7am - 7pm / 7pm - 7am rotating (nightshift is every third rotation) 4 on 4 off rota
Days: 4 on/4 off, on a rota basis
Duration: Temp to Perm for the right candidate
Duties:
- Responding to customer calls within set timescales, complaint handling, providing and processing information.
- Maintaining in house, complex computerised systems (training given).
- Adherence to standards.
- Compiling accurate messages and producing reports.
- Liaison with internal departments and external agencies, contractors and the public.
Experience:
- Strong customer services experience (including complaint handling) within an office based environment is required as are a good level of administrative and organisational skills.
- Experience of inbound call centre is preferred but must have a good telephone manner and communication skills as a minimum.
- Must have a good level of computer literacy and attention to detail with the ability to learn new systems.
- Must be flexible with working hours.
Salary: £15.31 per hour worked
Contact Centre Advisor employer: W P RECRUITMENT HR LTD
Join a dynamic team in Newport, Isle of Wight, where we prioritise employee growth and a collaborative work culture. As a Technical/Project Administrator, you'll benefit from a supportive environment that values innovation and offers opportunities for professional development, all while enjoying the beautiful coastal location. With flexible working hours and a commitment to digital transformation, this role is perfect for those seeking meaningful and rewarding employment in the property management and construction industry.
