At a Glance
- Tasks: Welcome guests and manage spa bookings while promoting treatments and retail products.
- Company: Join W Hotels, a bold and innovative leader in luxury hospitality.
- Benefits: Enjoy special discounts, paid leave, and wellbeing resources across Marriott's global portfolio.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact for guests and create unforgettable wellness experiences.
- Qualifications: Experience in beauty or luxury hospitality and a passion for wellness.
The predicted salary is between 20790 - 25410 £ per year.
W Hotels' mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We're here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life.
If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Receptionist (AWAY Spa)
W London
At W Hotels, we do things differently.
We are bold, curious and unapologetically ourselves.
Our people bring energy, creativity and personality to everything they do.
We celebrate individuality and encourage fresh thinking.
Here, your ideas have a voice.
Your ambition has room to grow.
And no two days look the same.
We challenge convention and push hospitality forward.
As part of the Marriott International family, W Hotels offers more than a job.
It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Position Summary
The Receptionist at AWAY Spa, serves as the first point of contact for spa guests, delivering exceptional customer service and supporting the smooth day-to-day operation of AWAY Spa.
This role promotes treatments and retail products, manages guest enquiries and reservations, and helps create an outstanding luxury wellness experience.
What you'll do
Welcome guests and provide a professional and engaging spa arrival experience.
Manage spa bookings, appointments and guest enquiries.
Promote spa treatments, packages and retail products to maximize revenue opportunities.
Support guests with information on services, facilities and wellness offerings.
Maintain accurate guest records, bookings and payment transactions.
Coordinate with therapists and spa team members to ensure seamless service delivery.
Resolve guest concerns promptly and professionally.
Maintain cleanliness, presentation and operational standards throughout reception areas.
What you'll bring
Minimum 1 year of beauty, spa or luxury hospitality experience.
Confidence in upselling retail products and spa services.
Passion for the beauty, wellness and spa industry.
Excellent verbal and written communication skills.
Strong attention to detail and organisational skills.
Enthusiasm for learning new treatments, products and equipment.
Level 3 Beauty Therapy Certificate preferred.
Eligibility to work in the UK - Please note, all candidates applying for this role must have obtained the right to work and live in the UK.
Documented evidence of eligibility will be required from candidates as part of our recruitment process
Our Benefits
At Marriott, we put people first - it's one of our distinctive core values.
Through Explore by Marriott Bonvoy, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott's portfolio of 30+ hotel brands and 9,500+ properties worldwide.
Associates receive paid leave to use for vacations, sick time, holidays and more.
Through our global Take Care platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
Depending on the property and role, additional local benefits may also be available.
Our award-winning culture
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, Diversity Inc and Great Places to Work Institute, among others.
Visit life. marriott. com to learn more about our workplace culture and career opportunities.
LEGAL DISCLAIMER
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
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Receptionist (AWAY Spa) in London employer: W London
As an Assistant Director of Sales at our esteemed hotel, you will thrive in a dynamic and supportive work environment that prioritises employee growth and satisfaction. We offer competitive benefits, ongoing training opportunities, and a culture that values teamwork and innovation, all set in a vibrant location that enhances both your professional and personal life. Join us to build meaningful relationships while achieving your career goals in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (AWAY Spa) in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like W London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to W London
Don't be shy about reaching out to W London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist (AWAY Spa) in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about W London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at W London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
