At a Glance
- Tasks: Lead a team to create smiles and deliver exceptional customer service in a grocery environment.
- Company: Join IGA, a unique grocery store focused on community and customer satisfaction.
- Benefits: Enjoy weekly pay, paid time off, health benefits, and a fully funded pension.
- Other info: Flexible shifts and opportunities for growth in a fast-paced environment.
- Why this job: Make a real difference in your community while developing your leadership skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Come grow with grocery at IGA!
We’re not like other grocery stores – We Create Smiles!
Join us where you can create smiles, share your hometown pride, and grow in a fast-paced environment – We need YOU!
Benefits For Now And Your Future
- Weekly Pay
- Paid Time Off
- Medical, Dental, Vision
- Short & Long-Term Disability
- Employee Assistance Program
- RETIREMENT
- 100% Company Funded Pension
Responsibilities
- Observe, evaluate, and coach hosts to deliver friendly, superior customer service which focuses on show.
- Maintain measurement plans and reports to evaluate host, financial and operational effectiveness.
- Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
- Deliver on-the-job training (OJT) programs and materials.
- Drive measurement based continuous improvement of OJT.
- Select, train and develop Guest Service Leaders.
- Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs.
Provide feedback and partner with the store management team to deliver solutions.
- Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness.
Provide feedback and partner with the store management team to deliver solutions.
- Manage the hiring processes including sourcing and candidate management.
Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
- Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
- Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
- Process guest orders, including performing functions of cashiers or guest service clerks.
- Perform guest service desk functions as needed.
- Ensure that an accurate daily cash count is completed.
- Ensure bank deposits are completed daily according to policy.
- Monitor and analyze audits according to company guidelines.
- Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
- Ensure the security of the office and store funds.
- Maintain supplies needed for Front End according to budget.
Qualifications
- Strong communication and partnering skills.
- Knowledge and application of operations within a retail environment.
- Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
- Knowledge and application of the principles of differentiated learning.
- Leadership experience with direct reports.
- Ability to read and understand information and direction.
- Ability to work well with others.
- Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
- Must be at least 18 years old.
- Ability to stand for extended periods of time.
- Demonstrate successful use of math skills.
- Ability to work well with computers.
- Knowledge of Front End operations.
- Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.
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Guest Service Manager in Elgin employer: W. Lee Flowers & Co
At IGA, we pride ourselves on being a family-owned grocery store that values both our employees and customers. As a Store Manager in Darlington, you'll enjoy a supportive work culture that prioritises employee development and customer satisfaction, alongside competitive benefits and opportunities for career growth within our expanding network. Join us to be part of a team that fosters a positive atmosphere and encourages personal and professional advancement in the heart of the Carolinas.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Manager in Elgin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at W. Lee Flowers & Co. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like W. Lee Flowers & Co before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Guest Service Manager in Elgin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to W. Lee Flowers & Co:Your cover letter is your chance to shine! Tell us why you want to work at W. Lee Flowers & Co specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at W. Lee Flowers & Co!
How to prepare for a job interview at W. Lee Flowers & Co
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
