At a Glance
- Tasks: Lead the W Lounge team to deliver exceptional guest experiences in a vibrant setting.
- Company: Join the award-winning W Edinburgh, a leader in luxury hospitality.
- Benefits: Enjoy world-class training, wellness programmes, and discounts at over 9,000 hotels globally.
- Other info: Work in a modern hotel with a rooftop bar and panoramic views of Edinburgh.
- Why this job: Be part of a dynamic team in a stunning location with unlimited career opportunities.
- Qualifications: Experience in high-end hospitality and a passion for creating memorable guest experiences.
The predicted salary is between 26070 - 31864 £ per year.
W Edinburgh is hiring a W Lounge Supervisor to join the team! With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award and entering the Forbes Travel Guide with a prestigious “Recommended” rating for 2026, now is the perfect time to join the team and take your career to the next level. We invite you to play an integral part in bringing to life this unique brand in Edinburgh.
About W Lounge
W Lounge is W Edinburgh’s social hub for guests and locals alike. Open from 11am until late, W Lounge showcases the best of Scottish produce in its food offering, complemented with innovative beverage concepts. Whether guests are coming for a cup of coffee, a lunch meeting, a casual dinner or cocktails, W Lounge is the perfect place to be. Situated on the 11th floor, the space offers unrivalled panoramic views across the city, making it one of the most beautiful places in Edinburgh to work and play.
About The Role
Reporting to the W Lounge Manager for W Edinburgh, the W Lounge Supervisor is responsible for directing the daily operation of the floor, ensuring the floor team works together to provide exceptional service to our guests. We are looking for someone who is motivated, a people-person and passionate about what they do!
- Help to recruit and retain the best talent on the market.
- Develop teamwork throughout your team as it grows.
- Manage the daily performance of your team, giving appropriate and timely feedback to maintain service standards.
- Lead by example, displaying the highest standards of hospitality to guests and talent.
- Deliver exceptional guest service by ensuring the team is thoroughly trained in all aspects of service.
- Resolve any guest complaints swiftly and to the full satisfaction of the guest.
- Ensure compliance with all liquor laws and licensing.
- Maintain food hygiene and sanitation standards.
- Work in collaboration with the wider Beverage and Food team.
- Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.
Our ideal W Lounge Supervisor is someone who has:
- Previous experience working in high-end, high-volume restaurants and/or hotels.
- Excellent communication skills.
- The ability to create memorable experiences for guests.
- The ability to lead, mentor and motivate others.
- A positive mindset.
- A genuine passion for working in hospitality.
In return for your hard work, we give you:
- World class training and development, including leadership development.
- Unlimited career opportunities (internationally and locally).
- Wellness and mental health programmes.
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family.
- Specially curated discounts in thousands of shops.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
W Lounge Supervisor employer: W Hotels
W Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the heart of Edinburgh, our spa therapists benefit from world-class training, generous discounts on accommodation, and comprehensive wellness programs, making it a rewarding place to advance your career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land W Lounge Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like W Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to W Hotels
Don't be shy about reaching out to W Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace W Lounge Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about W Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at W Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
