At a Glance
- Tasks: Create unforgettable experiences for guests and elevate their stay with personalised service.
- Company: Join a world-renowned hotel brand known for its vibrant culture and exceptional service.
- Benefits: World-class training, unlimited career opportunities, and discounts at over 9,000 hotels globally.
- Other info: Enjoy a dynamic work environment with a focus on wellness and mental health.
- Why this job: Be the heartbeat of the hotel, making every guest's stay memorable and unique.
- Qualifications: Passionate about hospitality, detail-oriented, and knowledgeable about Edinburgh's hotspots.
The predicted salary is between 24000 - 30000 € per year.
About The Role
As W Insider (Concierge), you will play a key role in connecting, differentiating and elevating the guest experience with extraordinary experiences. As a W Insider you will create an Insider Culture at the hotel - with guests, the team and the community.
Responsibilities
- Actively listen and respond positively to guest questions, concerns, and requests to resolve issues, delight, and build trust.
- Address guests' service needs in a professional, positive, and timely manner.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Thank guests with genuine appreciation and provide a fond farewell.
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
- Communicate recommendations in a way that builds excitement and interest among guests and associates.
- Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Qualifications
- Thrives in an environment where making the guests stay personalized and memorable.
- Has organizational skills and can multitask under pressure.
- Is an expert in the surrounding area and enjoys trying the newest hot spots.
- Has an eye for detail and a passion for all things happening in and around Edinburgh.
Benefits
- World class training and development, including leadership development.
- Unlimited career opportunities (internationally and locally).
- Wellness and mental health programmes.
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family.
- Specially curated discounts in thousands of shops.
Equal Opportunity Statement
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Insider (Concierge) employer: W Hotels
As a W Insider (Concierge) at Marriott International, you will be part of a vibrant team dedicated to creating unforgettable guest experiences in the heart of Edinburgh. With world-class training, unlimited career opportunities, and a strong commitment to employee wellness, Marriott fosters a supportive work culture that values diversity and personal growth. Enjoy exclusive discounts and benefits while working in a dynamic environment that celebrates the unique backgrounds of all associates.
StudySmarter Expert Advice🤫
We think this is how you could land W Insider (Concierge)
✨Tip Number 1
Get to know the company culture! Before your interview, dive into what makes the W Insider experience unique. Familiarise yourself with their values and how they elevate guest experiences. This will help you connect on a personal level during your chat.
✨Tip Number 2
Practice your listening skills! As a concierge, active listening is key. During your interview, show that you can listen and respond thoughtfully to questions. This will demonstrate your ability to understand and anticipate guests' needs.
✨Tip Number 3
Be ready to share your local knowledge! Brush up on Edinburgh's hotspots and hidden gems. When asked about recommendations, let your passion for the area shine through. This shows you're not just a candidate, but a true insider!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. Mention something specific from your conversation to remind them of your enthusiasm. It’s a small gesture that can make a big impact!
We think you need these skills to ace W Insider (Concierge)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you connect with guests and create memorable experiences. Use a friendly tone and share any relevant stories that highlight your passion for hospitality.
Tailor Your Application:Make sure to customise your application for the W Insider role. Highlight your organisational skills and knowledge of Edinburgh's hotspots. We love seeing candidates who understand our vibe and can bring something unique to the team!
Be Specific About Your Experience:Don’t just list your previous jobs; tell us about specific situations where you’ve gone above and beyond for guests. We’re looking for examples that demonstrate your ability to anticipate needs and create extraordinary experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at W Hotels
✨Know Your Guests
Before the interview, research the hotel and its guest demographics. Understand what makes their experience unique and think about how you can contribute to that. Be ready to share examples of how you've personalised experiences for guests in the past.
✨Showcase Your Local Knowledge
As a W Insider, being an expert on the local area is crucial. Brush up on the latest hot spots, events, and attractions in Edinburgh. During the interview, mention specific recommendations you would give to guests to demonstrate your enthusiasm and knowledge.
✨Practice Active Listening
During the interview, practice active listening by responding thoughtfully to questions. Show that you can listen and understand needs, just like you would with guests. This will highlight your ability to build trust and rapport, which is key for the role.
✨Emphasise Your Multitasking Skills
The role requires juggling multiple tasks under pressure. Prepare examples from your previous experiences where you successfully managed competing priorities while maintaining a positive attitude. This will show that you thrive in a fast-paced environment.
