At a Glance
- Tasks: Lead a vibrant spa team and create unforgettable guest experiences.
- Company: W London, a stylish hotel in the heart of Soho.
- Benefits: Complimentary meals, bonus scheme, extensive training, and 31 days holiday.
- Other info: Enjoy discounts on spa services and Marriott properties, plus fun monthly events.
- Why this job: Join a dynamic environment where wellness meets bold design and innovation.
- Qualifications: Experience in spa management and a passion for hospitality.
The predicted salary is between 40000 - 50000 £ per year.
About the Spa
Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. The AWAY Spa at W London is a sanctuary of style and rejuvenation, perched above the vibrant streets of Soho. This hidden gem invites guests to escape the ordinary and indulge in cutting-edge treatments, detoxifying rituals, and sensory experiences designed to recharge and reinvent.
Responsibilities
- Lead the spa team with confidence, charisma, and a touch of sparkle.
- Own the guest journey – from warm welcomes to wow moments.
- Keep operations smooth, standards sky-high, and energy electric.
- Collaborate across departments to elevate the spa’s presence and performance.
- Champion innovation, wellness trends, and bold new ideas.
- Inspire the team to shine, grow, and deliver standout service.
- Ensure all talent have correct supplies, equipment inventories within budgets.
- Fully responsible for budgets, operational statements and payroll.
- Lead quality service LAQ standards and handle all guest problems and complaints.
- Conduct all Human Resources Activities within people management – training, praise and feedback, payroll, concerns.
What You Bring
- Leadership that’s fearless, fun, and full of finesse.
- A passion for wellness, hospitality, and unforgettable experiences.
- A sharp eye for detail and a flair for creating magic.
- Experience managing spa operations and leading dynamic teams.
- A love for bold design, modern/holistic treatments, and guest satisfaction.
- An audacious personality that challenges the status-quo and sets trends.
Benefits
- Meals – Tasty and varied complimentary meals in our Green Room canteen.
- Service Charge – Paid each month.
- Bonus Scheme – 5–10% Bonus Plan.
- Learning and Growing – Access to the best digital and classroom-based training resources and cross-exposure opportunities.
- Apprenticeships – Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday – 31 days of holiday including public holidays (enhanced holiday benefit based on length of service).
- Uniform – Complimentary dry cleaning.
- Company Pension Scheme – Save for your future.
- Take Care – Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service.
- Celebrate – Awards and Recognition Celebrations.
- BenefitHub – Access to further discounts for shopping, cinema tickets, technology and more.
- Events – Monthly calendar of associate-focused & fun events.
- Long Service Recognition – Dedicated appreciation events for career milestones.
- Global Marriott Hotel Discounts – Accessible to you and your loved ones.
- Food & Beverage Discounts – 20% discount in all F&B outlets within Marriott Properties.
- Spa Discounts – 30% discount in our Away Spa.
Eligibility
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
Equal Opportunity
At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Spa Manager employer: W Hotels
W London is an exceptional employer, offering a vibrant work culture in the heart of Soho, where creativity and wellness converge. Employees enjoy a range of benefits including generous holiday allowances, comprehensive training resources, and unique discounts across Marriott properties, all while being part of a dynamic team that champions innovation and guest satisfaction. With a commitment to personal growth and recognition, W London provides a supportive environment for those looking to thrive in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like W Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to W Hotels
Don't be shy about reaching out to W Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about W Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at W Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
