At a Glance
- Tasks: Ensure safety and security for guests and staff while responding to emergencies.
- Company: Join W Hotels, a vibrant brand redefining luxury hospitality.
- Benefits: World-class training, wellness programmes, and discounts at 9,000+ hotels globally.
- Other info: Unlimited career opportunities and a chance to make a real impact.
- Why this job: Be part of a dynamic team in a stylish, modern hotel environment.
- Qualifications: Calm under pressure, strong communication skills, and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
Reporting to the Security Manager of W Edinburgh, as Security Officer you will play an integral role in ensuring the safety and security of all guests, employees and the property, including accident and fire prevention and response.
Joining the team means you will be instrumental to the success of the hotel. We are looking for someone who is organized, detail-oriented and dedicated!
Key Responsibilities- Patrol all areas of the property
- Assist guests with room access
- Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
- Conduct daily physical hazard inspections
- Respond to accidents, contact Emergency Medical Services or administer first aid/CPR as required
- Assist guests and employees during emergency situations
- Notify appropriate individuals in the event of accidents, attacks, or other incidents
- Defuse guest and employee disturbances
- Complete incident reports to document all Security related incidents
- Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
- Complete a Security shift summary/daily activity report
- Maintain confidentiality of all Security and property reports/documents
- Conduct investigations and gather evidence, including interviews with relevant parties
- Address guests' service needs in a professional, positive, and timely manner
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
- The ability to stay calm under pressure
- The ability to inspire confidence in others
- Strong multi-tasking and prioritization skills
- Sophisticated communication skills
- Previous experience working in five star, luxury hotels
- A positive mindset
- A genuine passion for working in hospitality
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world
- Discounts for your friends and family
- Specially curated discounts in thousands of shops
We think you need these skills to ace Security Officer
Patrolling
Emergency Response
First Aid/CPR
Incident Reporting
Surveillance Monitoring
Conflict Resolution
Communication Skills
