Sales Manager, Travel Industry - W, Edinburgh

About The Role

Reporting to the Director of Sales, the Travel Industry Sales Manager at W Edinburgh is an integral member of the sales team, responsible for driving consortia, leisure and wholesale business from different markets. Joining the team means you will be instrumental to the success of the hotel’s operation. We are looking for someone who is organized, detail-oriented and enjoys building long-lasting relationships with clients.

Work with the Director of Sales to ensure understanding of sales strategy and effective implementation of this strategy for your responsible segments. Travel to key feeder markets on business trips to build and strengthen relationships with existing and new customers to create leads for future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Analyze market information by using sales systems and implement strategy to achieve the property’s financial room and catering goals/targets. Works collaboratively with GSOs, Convention Bureau, 3rd party intermediaries and other hotel counterparts to drive revenue, ensure customer satisfaction and increase market share.

Participate in various industry sales calls, tradeshows, roadshows, throughout the year both domestically and internationally, in assigned market sources to educate and generate awareness. Develop networking opportunities through active participation in various community and professional associations and industry.

Conduct site inspections with clients as well as coordinating FAM tours to ensure they are conducted in a methodical fashion adhering to the core standard. Develop account strategies to capture new consortia key accounts. Meets and exceeds individual revenue goals/targets.

Effectively manage customers budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process. Develop and manage relationships with key stakeholders, both internal and external through sales calls individually or with members of sales team to acquire new business and/or close on business.

Work collaboratively with off-property sales channels to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. Execute and support the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence, etc.). Respond promptly to incoming inquiries within their market segment and follow up to ensure utmost guest satisfaction.

Develop teamwork throughout your team and with other departments. Play a significant role in training and mentoring junior members of the team. Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent.

Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply, and demand etc. and knows how to compete against them.

Our ideal Travel Industry Sales Manager

• The ability to build and maintain positive relationships with key stakeholders.
• Strong organization and multi-tasking skills.
• Adaptability, with the ability to maintain performance under pressure or whilst experiencing changes or challenges in the workplace.
• Sophisticated communication skills.
• A supportive team mindset, working well with others to achieve team goals.
• Previous experience working in the luxury hotel sector.
• Previous experience working with consortia, leisure, retail and other markets.
• A positive mindset.
• A genuine passion for their role.

In return for your hard work, we give you:

• World class training and development, including leadership development.
• Unlimited career opportunities (internationally and locally).
• Bonus plan.
• Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service.
• Company pension scheme.
• Private medical insurance.
• Wellness and mental health programmes.
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.