W London seeks a Quality and Training Manager to drive service excellence and embed a culture of continuous learning across the guest journey. Reporting to the General Manager, you will champion quality programs, mentor leaders, and align operations with W’s luxury lifestyle brand.
You will leverage Total Quality Management principles, real-time coaching, and cross‑functional collaboration to elevate guest satisfaction and brand standards.
#J-18808-Ljbffr
Luxury Quality & Training Leader employer: W Hotels
W Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the heart of Edinburgh, our spa therapists benefit from world-class training, generous discounts on accommodation, and comprehensive wellness programs, making it a rewarding place to advance your career in luxury hospitality.
