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- Tasks: Be the first friendly face for guests, transporting luggage and creating memorable experiences.
- Company: W London, a vibrant hotel in the heart of Soho.
- Benefits: Flexible hours, dynamic work environment, and opportunities to connect with diverse guests.
- Other info: Collaborate with various teams and enjoy a lively atmosphere.
- Why this job: Join a fun team and make every guest's stay unforgettable!
- Qualifications: Must have the right to work in the UK and a passion for hospitality.
The predicted salary is between 12 - 15 £ per hour.
Located in Soho, W London owns the stage in the epicenter of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
What You'll Be Doing
- You are the first face that our guests see when they arrive to W London, make it memorable!
- Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
- Welcoming and helping guests throughout their stay. Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
- Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
- We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments. You’re not the only one on stage.
- Communicating with your team and other departments is key. The Welcome Office department will be on speed dial. Couldn’t live without them.
- Make sure you put the guests at the center of everything we do. Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
- Follow all company safety and security policies and procedures.
Qualifications
To be considered for this role, all applicants must have proven right to work in the United Kingdom.
Equal Opportunity Statement
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Luggage Porter - Casual employer: W Hotels
Contact Detail:
W Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luggage Porter - Casual
✨Tip Number 1
Get to know the hotel and the area like the back of your hand! When you walk in for your interview, show off your knowledge about W London and Soho. It’ll impress the hiring team and show them you’re ready to create those memorable experiences for guests.
✨Tip Number 2
Practice your welcoming skills! Role-play with a friend or family member to nail that first impression. Remember, you’re the face of the hotel, so being warm and engaging is key to landing the job.
✨Tip Number 3
Be flexible and ready to collaborate! During your interview, highlight any past experiences where you worked well with others. Show that you can adapt and thrive in a busy environment, just like the vibrant atmosphere at W London.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to dive into the action at W London.
We think you need these skills to ace Luggage Porter - Casual
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you can bring that flair to our team.
Tailor Your Application: Make sure to customise your application for the Luggage Porter role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or teamwork. It shows us you’ve done your homework!
Show Your Passion: We love candidates who are excited about the role and the hotel industry. Share why you want to work with us at W London and how you can contribute to creating memorable experiences for our guests.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at W Hotels
✨Know Your Stuff
Familiarise yourself with W London and its unique offerings. Understand the hotel's facilities, the local area, and what makes it special. This knowledge will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your People Skills
As a Luggage Porter, you'll be the first point of contact for guests. Practice how you would greet someone and assist them with their luggage. Highlight any previous customer service experience during the interview to demonstrate your ability to create memorable experiences.
✨Be Team-Oriented
Emphasise your ability to work well with others. The role requires collaboration with various departments, so share examples of how you've successfully worked in a team before. This shows that you're flexible and ready to contribute to a positive work environment.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. It reflects your respect for the position and the company. A polished appearance can set the tone for a great conversation about your potential fit for the role.