At a Glance
- Tasks: Lead a dynamic spa team, ensuring exceptional guest experiences and innovative treatments.
- Company: Join the vibrant Away Spa team at W London, located in the heart of Soho.
- Benefits: Enjoy competitive pay, complimentary meals, discounts, and extensive training opportunities.
- Other info: Access to global Marriott discounts and a supportive, inclusive work environment.
- Why this job: Be part of a bold, modern spa that breaks traditional norms and embraces creativity.
- Qualifications: Minimum 2 years in beauty and spa, with a Level 3 Beauty Therapy Certificate.
The predicted salary is between 40000 - 45000 £ per year.
Join our vibrant Away Spa team at W London! Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. The Away Spa is our signature ‘Lust for Life’ experience, crafted for the W guest who wants to look radiant and feel revitalised—both inside and out—ready to shine through the night and beyond. Breaking away from traditional spa norms, AWAY SPA embraces the bold, vibrant spirit of W, swapping wind chimes and chants for dynamic, modern social settings.
Our Ideal Candidate
- Minimum of 2 years' experience in Beauty and Spa, ideally with a broad skill set within a luxury environment
- Confident in upselling and promoting retail products and spa services
- A genuine passion for the Beauty and Spa industry
- Enthusiastic about learning, growing, and exploring new products, spa treatments, and innovative equipment
- Holds a current Level 3 Beauty Therapy Certificate, with up-to-date skills
This is a unique chance to join an exceptional Spa team. You should have proven expertise relevant to the role, excellent verbal and written communication skills, strong attention to detail, and a vibrant personality to match!
Key Responsibilities
- Own the day‑to‑day rhythm of the spa treatment team — coaching, inspiring, and elevating therapists to deliver standout guest experiences that are anything but expected.
- Champion our W brand philosophy by ensuring every treatment feels personalised, polished, and flawlessly executed — from welcome ritual to post treatment vibe.
- Partner with the Spa Manager to fine‑tune protocols, introduce new experiences, and ensure all services stay aligned with W’s bold, fashion‑forward identity.
- Oversee treatment room readiness, product stock, cleanliness rituals, and equipment standards — ensuring the space always feels elevated, seamless, and W-worthy.
- Serve as the spa’s point‑of‑expertise for technique, product knowledge, and best practices — empowering the team to deliver service that’s sharp, confident, and buzzing with W energy.
- Work on the reception desk to create and work magic with bookings.
- Supervise team day to day and support with monthly payroll, finance and other administrative support.
Your Efforts, Our Appreciation
- Meals - Tasty and Varied Complimentary Meals in our Green Room canteen.
- Service Charge - Paid each month!
- Learning and Growing - Access to the best digital and classroom based training resources and cross exposure opportunities.
- Apprenticeships - Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday - 28 days of holiday including public holidays (enhanced holiday benefit based on length of service).
- Uniform Provided - Dry cleaning included.
- Company Pension Scheme – Save for your future.
- Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service.
- Celebrate - Awards and Recognition Celebrations.
- BenefitHub - Access to further discounts for shopping, cinema tickets, technology and more!
- Events - Monthly Calendar of Associate Focused & Fun Events.
- Long Service Recognition - Dedicated appreciation events for when you reach career milestones within the company.
- Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
- Food & Beverage Discounts - 20% Discount in all F&B outlets within Marriott Properties.
- Spa Discounts – 30% discount in our Away Spa.
Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.
At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We’re here to open doors and open minds. We’re constantly inspired by new faces and new experiences. A tuned‑in, up‑for‑anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Spa Supervisor in London employer: W Hotels
W Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. Located in the heart of Edinburgh, our spa therapists benefit from world-class training, generous discounts on accommodation, and comprehensive wellness programs, making it a rewarding place to advance your career in luxury hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like W Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to W Hotels
Don't be shy about reaching out to W Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Spa Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about W Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at W Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
