Spa Manager in London

Located in Soho, W London owns the stage in the epicentre of the city’s cultural core. The AWAY Spa at W London is a sanctuary of style and rejuvenation, inviting guests to escape the ordinary and indulge in cutting-edge treatments, detoxifying rituals, and sensory experiences designed to recharge and reinvent. From our sleek spa and FIT gym to the sauna and steam room, AWAY Spa is where wellness meets bold design and high-energy hospitality.

Responsibilities:

• Lead the spa team with confidence, charisma, and a touch of sparkle.
• Own the guest journey – from warm welcomes to wow moments.
• Keep operations smooth, standards sky-high, and energy electric.
• Collaborate across departments to elevate the spa’s presence and performance.
• Champion innovation, wellness trends, and bold new ideas.
• Inspire the team to shine, grow, and deliver standout service.
• Ensure all talent have correct supplies, equipment inventories within budgets.
• Fully responsible for budgets, operational statements and payroll.
• Lead quality service LAQ standards and handle all guest problems and complaints.
• Conduct all Human Resources Activities within people management – training, praise and feedback, payroll, concerns.

What You Bring:

• Leadership that’s fearless, fun, and full of finesse.
• A passion for wellness, hospitality, and unforgettable experiences.
• A sharp eye for detail and a flair for creating magic.
• Experience managing spa operations and leading dynamic teams.
• A love for bold design, modern/holistic treatments, and guest satisfaction.
• An audacious personality that challenges the status-quo and sets trends.

Benefits:

• Tasty and varied complimentary meals in our Green Room canteen.
• Paid service charge each month.
• 5–10% Bonus Plan.
• Access to the best digital and classroom-based training resources and cross-exposure opportunities.
• Opportunities to undertake an apprenticeship to support your development in your role.
• 31 days of holiday including public holidays (enhanced holiday benefit based on length of service).
• Complimentary dry cleaning.
• Company Pension Scheme.
• Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service.
• Awards and Recognition Celebrations.
• Access to further discounts for shopping, cinema tickets, technology and more.
• Monthly calendar of associate-focused & fun events.
• Dedicated appreciation events for career milestones.
• Global Marriott Hotel Discounts.
• 20% discount in all F&B outlets within Marriott Properties.
• 30% discount in our Away Spa.

Eligibility: Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process.

Equal Opportunity: At W Hotels, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.