Additional Information
Job Number 26067327
Job Category Rooms & Guest Services Operations
Location 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
Schedule Part Time
Located Remotely? N
Position Type Non-Management
About the Role
Reporting to the Guest Relations Manager, as Lobby Ambassador you will be the first person our guests meet. You will become their “go-to” person, ensuring they have everything they need for a memorable, personalized stay. Joining the team means you will be instrumental to the success of the hotel’s operations and beyond. We are looking for someone who is friendly, loves interacting with people, and is a team-player!
Key Responsibilities
- Greet and escort guests to rooms.
- Open doors and assist guests/visitors entering and leaving the property.
- Inform guests of property amenities, services, and hours of operation, local areas of interest and activities, and provide directions.
- Identify and explain room features to guests (e.g., use of room key, mini‑bar, ice and vending areas, in‑room safe, valet laundry services).
- Transport guest luggage to and from guest rooms and/or designated bell area; assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including loading and unloading luggage.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.
Ideal Candidate
- Confidence interacting with others.
- Multi‑tasking skills.
- Ability to work in a team.
- Positive mindset.
- Genuine passion for working in hospitality.
What We Offer
- World‑class training and development, including leadership development.
- Unlimited career opportunities (internationally and locally).
- Wellness and mental health programmes.
- Discounted accommodation and food & beverage in over 9,000 hotels worldwide.
- Discounts for friends and family.
- Specially curated discounts in thousands of shops.
About the Property
W Edinburgh brings bold architecture and a vibrant lifestyle to the Scottish capital. The 12‑storey structure features a winding steel ribbon and houses 244 stylish guestrooms, including 45 suites, retail, leisure, entertainment facilities, and residential apartments. The hotel offers a rooftop bar and outdoor terraces, a W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility, and an AWAY spa.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life, open doors and minds, and deliver a different kind of luxury that embraces bold ideas and indulges in the unexpected.
