Linen Porter Supervisor - W Edinburgh

Additional Information Job Number 26116903 Job Category Housekeeping & Laundry Location 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AXVIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management

ABOUT THE ROLE

Reporting to the Style Manager (Housekeeping Manager), as Linen Porter Supervisor you will play a key role in ensuring cleanliness throughout the hotel, including guest rooms, public spaces and back of house areas. Joining the team means you will be instrumental to the success of the hotel’s operation and beyond. We are looking for someone who is detail-oriented, a people-person and committed to excellence!

As Linen Porter Supervisor, key aspects of your role will include:

• Sorting, counting, recording and checking in and out all linen.
• Inspecting the cleanliness and maintenance of storage area, corridors and public spaces.
• Delegating and prioritizing tasks such as stocking linen trolleys, Housekeeping storage cupboards and guest service items.
• Ensure compliance with all Health and Safety protocols.
• Providing guests with requested service and handling any special requests.
• Be a role model within the department, assisting the team to perform their role when required.
• Ensure grooming standards are met with clean uniform and neat personal appearance.
• Reporting any maintenance issues.
• Take ownership of guest issues and see them through to resolution.
• Train Linen Porters to become experts in their role.
• Supervise the daily operation of the Style (Housekeeping) department, including assisting in the supervision of Room Attendants and Public Area Attendants when required.
• Communicate and coordinate between Style, Welcome Office (Front Office) and Engineering to ensure any guest or maintenance issues are logged and resolved.
• Develop teamwork throughout your team.
• Work in partnership with the Style management team to ensure the successful and efficient functioning of the department.
• Be a role model within the department, assisting the team to perform their role when required.
• Be a W brand ambassador, ensuring the brand’s voice is present in your interactions with guests and talent

Our ideal Linen Porter Supervisor is someone who has:

• A keen eye for detail.
• Strong organization and multi-tasking skills.
• Confidence interacting with guests.
• Good communication skills – both written and verbal English.
• Previous experience supervising a team: delegating tasks, giving constructive feedback and highlighting performance concerns to senior managers.
• Previous experience working in five-star, luxury/lifestyle hotels
• A positive mindset
• A genuine passion for working in hospitality

In return for your hard work, we give you:

• World class training and development, including leadership development
• Unlimited career opportunities (internationally and locally)
• Wellness and mental health programmes
• Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
• Discounts for your friends and family
• Specially curated discounts in thousands of shops

About The Property

W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon – reflecting the city’s festival spirit – this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel helps redefine the city’s hospitality landscape. Accordingly, it fuses the brand’s signature amenities with modern design and W Happenings, highlighting what’s new in design, fashion, music and culture. Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand’s signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.