At a Glance
- Tasks: Be the first face guests see and create unforgettable experiences at W London.
- Company: Join W London, a vibrant hotel in the heart of Soho's cultural scene.
- Benefits: Enjoy tasty meals, a pension scheme, and access to wellbeing resources.
- Other info: Endless career progression opportunities in a fun, inclusive environment.
- Why this job: Make a real impact by welcoming guests and showcasing the best of London.
- Qualifications: Must have the right to work in the UK and a passion for hospitality.
The predicted salary is between 25000 - 30000 € per year.
Located in Soho, W London owns the stage in the epicenter of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
Meals - Tasty and Varied Meals in our Green Room canteen.
Discretionary Accommodation Service Charge - Paid each month!
Uniform & dry-cleaning service
Company Pension Scheme
Take Care - Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Events - Monthly Calendar of Associate Focused & Fun Events
Develop and Grow - Comprehensive Training and Development
Career - career progression opportunities are endless as the #1 leader in hospitality worldwide
What You'll Be Doing
- You are the first face that our guests see when they arrive to W London, make it memorable!
- Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
- Welcoming and helping guests throughout their stay.
- Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
- Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
- We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments.
- Communicating with your team and other departments is key. The Welcome Office department will be on speed dial.
- Make sure you put the guests at the center of everything we do.
- Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
- Follow all company safety and security policies and procedures.
To be considered for this role, all applicants must have proven right to work in the United Kingdom. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Lead Welcome Ambassador employer: W Hotels
W London is an exceptional employer, situated in the vibrant heart of Soho, offering a dynamic work environment that thrives on creativity and collaboration. With a strong focus on employee wellbeing, we provide comprehensive training, career progression opportunities, and a variety of engaging events to foster a fun and inclusive culture. Our commitment to excellence in hospitality ensures that every team member plays a vital role in creating memorable experiences for our guests, making W London a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Welcome Ambassador
✨Tip Number 1
Get to know the company inside out! Research W London and its culture, values, and what makes it unique. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Lead Welcome Ambassador, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the company. They might share valuable insights that could give you an edge during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and really want to be part of the W London experience. Don’t miss out on this opportunity!
We think you need these skills to ace Lead Welcome Ambassador
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the vibrant atmosphere at W London.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Lead Welcome Ambassador role. Mention specific examples that demonstrate your ability to create memorable guest experiences.
Keep It Professional Yet Friendly:While we love a friendly tone, remember to keep it professional. Use clear language and check for any typos or errors before hitting send. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team at W London!
How to prepare for a job interview at W Hotels
✨Know Your Venue
Before the interview, take some time to research W London and its unique offerings. Familiarise yourself with the hotel's facilities and the local area. This will not only impress your interviewers but also help you demonstrate your passion for the role of Lead Welcome Ambassador.
✨Showcase Your People Skills
As a Lead Welcome Ambassador, you'll be the first point of contact for guests. During the interview, share examples of how you've successfully interacted with customers in the past. Highlight your ability to create memorable experiences and your knack for personalising service.
✨Emphasise Teamwork
This role requires collaboration with various departments. Be prepared to discuss your experience working in teams and how you communicate effectively with others. Mention any specific instances where teamwork led to a successful outcome, especially in a hospitality setting.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how the team collaborates. This shows your genuine interest in the role and helps you assess if W London is the right fit for you.
