At a Glance
- Tasks: Be the first face guests see and create memorable experiences at W London.
- Company: W London, a vibrant hotel in the heart of Soho.
- Benefits: Enjoy tasty meals, a pension scheme, and emotional wellbeing resources.
- Other info: Endless career progression opportunities in the #1 hospitality leader.
- Why this job: Join a dynamic team and make every guest's stay unforgettable.
- Qualifications: Must have the right to work in the UK and a passion for hospitality.
The predicted salary is between 24000 - 30000 £ per year.
Located in Soho, W London owns the stage in the epicenter of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End.
Meals - Tasty and Varied Meals in our Green Room canteen.
Discretionary Accommodation Service Charge - Paid each month!
Uniform & dry-cleaning service
Company Pension Scheme
Take Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
Events - Monthly Calendar of Associate Focused & Fun Events
Develop and Grow - Comprehensive Training and Development
Career - career progression opportunities are endless as the #1 leader in hospitality worldwide
What You'll Be Doing
- You are the first face that our guests see when they arrive to W London, make it memorable!
- Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
- Being in the know: You are the expert when it comes to the hotel and the city, and you know all the ins and outs on our hotel facilities and possibilities in and around the hotel.
- Welcoming and helping guests throughout their stay.
- Ensure you are following service standards and operating procedures from the beginning to the end of each interaction.
- Showing guests our Whatever/Whenever service while they are with us, and connect with them to be able to personalize that service, creating memorable experiences.
- We are ALL-IN, and have more teams that we cooperate with. We expect you to be flexible to work with other departments.
- Communicating with your team and other departments is key. The Welcome Office department will be on speed dial.
- Make sure you put the guests at the center of everything we do.
- Any task that is not mentioned in this list but that may create an unforgettable experience for our guests is on your to do list.
- Follow all company safety and security policies and procedures.
To be considered for this role, all applicants must have proven right to work in the United Kingdom. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Lead Luggage Porter employer: W Hotels
W London is an exceptional employer located in the vibrant heart of Soho, offering a dynamic work environment that thrives on creativity and collaboration. With a strong focus on employee wellbeing, we provide comprehensive training and development opportunities, a variety of engaging events, and a supportive culture that encourages career progression within the leading hospitality brand worldwide. Join us to be part of a team that values your contributions and creates memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Luggage Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like W Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to W Hotels
Don't be shy about reaching out to W Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Lead Luggage Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about W Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at W Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
