At a Glance
- Tasks: Create unforgettable dining experiences and provide top-notch customer service.
- Company: Join the vibrant team at W London, a leading hospitality brand.
- Benefits: Enjoy competitive pay, flexible hours, and a fun work environment.
- Other info: Great opportunity for career growth in the hospitality industry.
- Why this job: Be part of a dynamic team that values creativity and customer satisfaction.
- Qualifications: High school diploma and a passion for food and service.
The predicted salary is between 22000 - 26000 € per year.
Notre travail ne se limite pas à mettre de la nourriture sur la table dont nos clients se régaleront jusqu'à ce qu'ils demandent leur facture. Nous devons avant tout bâtir une expérience unique et mémorable – en plus de la nourriture et des boissons. Nos experts en Service client font preuve d'initiative et offrent un vaste éventail de services afin que le repas de nos clients soit mémorable.
Que ce soit mettre la table, communiquer avec la cuisine, interagir avec le client et le servir, ou nettoyer les zones de travail et les fournitures, l'expert en Service client fait en sorte que les clients sentent que les transactions font partie de l'expérience. Peu importe votre poste, certaines choses sont essentielles pour réussir :
- la création d'un lieu de travail sécuritaire
- le respect des politiques et des procédures de la société
- le respect des normes de qualité
- veiller à ce que votre uniforme, votre apparence personnelle et vos communications soient professionnels
Le rôle d'expert en Service client signifie être sur vos pieds et vous déplacer (se lever, s’asseoir ou marcher pendant une longue période de temps); se déplacer sur des surfaces en pente, inégales ou glissantes; gérer le menu (lire et vérifier l'information visuellement), et mettre la main à la pâte dans votre travail (déplacer, soulever, porter, pousser, tirer et placer des objets pesant jusqu’à 25 livres (11,4 kg) sans assistance et 50 livres (22,7 kg) avec assistance; atteindre les objets au-dessus de la tête et au-dessous des genoux, y compris se plier, faire des rotations du corps, tirer et se baisser).
Il est essentiel que les experts en Service client exécutent toutes ces tâches à la perfection (et toute autre tâche raisonnable qui leur est assignée) - ainsi, nos clients seront toujours satisfaits et notre entreprise continuera de prospérer.
Qualifications Recommandées
- Éducation: Diplôme d’études secondaires ou équivalence de niveau secondaire.
- Expérience de travail connexe: Moins d’un an d’expérience de travail connexe.
- Expérience de supervision: Aucune expérience de supervision.
- Permis ou certification: Aucune.
Chez Marriott International, nous nous engageons à promouvoir l’égalité d’accès à l’emploi, à accueillir dignement chaque personne et à offrir les mêmes opportunités à tous. Nous avons instauré un environnement dans lequel les particularités de nos collaborateurs sont appréciées et célébrées. Notre plus grande force réside dans le mélange varié de cultures, de compétences et d’expériences de nos collaborateurs. Nous veillons à prévenir toute discrimination fondée sur des critères protégés, notamment le handicap, le statut de vétéran et tout autre aspect couvert par la loi en vigueur.
F&B Service Expert employer: W Hotels
At Marriott International, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued and empowered. As an F&B Service Expert at our W London location, you will enjoy comprehensive benefits, opportunities for personal and professional growth, and the chance to be part of a dynamic team dedicated to delivering exceptional dining experiences. Join us in a role that not only offers competitive pay but also fosters a culture of respect and collaboration, making every day at work rewarding and meaningful.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Service Expert
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on W London and its vibe. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about creating memorable experiences, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! Make sure you look sharp and professional for your interview. First impressions matter, especially in the F&B industry, so put your best foot forward with your appearance.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your journey with us. Plus, who doesn’t love a smooth application process?
We think you need these skills to ace F&B Service Expert
Some tips for your application 🫡
Show Your Passion for Service:When writing your application, let your enthusiasm for food and beverage service shine through. We want to see that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the F&B industry. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Professional Yet Approachable:While we appreciate a professional tone, don’t forget to let your personality come through. We’re looking for team players who can connect with guests, so a friendly vibe in your application is a plus!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at W Hotels
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the menu and any special offerings. This shows that you’re genuinely interested in the role and can engage with customers about their choices.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your initiative and ability to create memorable experiences will resonate well with the interviewers.
✨Dress to Impress
Since appearance is key in the F&B industry, ensure you dress professionally for the interview. This not only reflects your understanding of the role but also sets a positive first impression.
✨Ask Thoughtful Questions
Prepare some questions about the company culture and expectations for the role. This demonstrates your enthusiasm and helps you gauge if the workplace aligns with your values.
