At a Glance
- Tasks: Lead the Room Service team to deliver exceptional guest experiences every day.
- Company: Join the award-winning W Edinburgh, a vibrant and stylish hotel.
- Benefits: Enjoy world-class training, 28 days holiday, and discounts at hotels worldwide.
- Other info: Work in a bold environment with a rooftop bar and modern amenities.
- Why this job: Be part of a dynamic team in a high-profile property with unlimited career opportunities.
- Qualifications: Strong organisational skills, calm under pressure, and a passion for hospitality.
The predicted salary is between 30000 - 40000 € per year.
W Edinburgh is hiring a Room Service Supervisor to join the team. Reporting to the Room Service Manager, the Room Service Supervisor will have overall responsibility for daily operations of the Room Service team, ensuring guests receive a flawless service. The hotel recently won the Scottish Hotel of the Year 2025 award, and this is an opportunity to join a high-profile property in Edinburgh.
Responsibilities
- Create a positive working environment, while providing support and guidance to the room service team
- Ensure high levels of service are being achieved
- Answer questions on the menu, including how food is prepared, possible modifications, and allergens present
- Communicate with the kitchen regarding questions, wait times, product availability, meal requirements, allergies, dietary needs and special requests
- Maintain cleanliness of work areas, china, glass and silverware before serving it to guests
- Present accurate checks to guests and process payments on service
- Follow health and safety guidelines and policies to report accidents and injuries
Qualifications
- Strong organization and multi-tasking skills
- Ability to stay calm under pressure
- Ability to prioritize
- Confidence interacting with guests
- Good communication skills
- Positive mindset
- A genuine passion for working in hospitality
Benefits
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Enhanced holiday entitlement – starting at 28 days (including bank holidays) and increasing with length of service
- Company pension scheme
- Private medical insurance
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels worldwide
- Discounts for friends and family
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. The property features a rooftop bar and outdoor terrace, with 244 guestrooms including 45 suites, and amenities such as the W Lounge, a restaurant collaboration with SUSHISAMBA, a fitness facility and AWAY spa, plus 2,450 sq ft of modern event space. The hotel embraces the Whatever / Whenever service philosophy.
Marriott International is an equal opportunity employer, committed to non-discrimination on any protected basis and to sustaining an inclusive, people-first culture. Be part of a global team at W Hotels, where you can be your best at work and grow your career with Marriott International.
Room Service Supervisor in Edinburgh employer: W Hotels
W Edinburgh is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. With world-class training, unlimited career opportunities, and a commitment to wellness, team members enjoy enhanced benefits including generous holiday entitlement and discounts across a global network of hotels. Join us in the heart of Edinburgh, where you can thrive in a dynamic environment at a recently awarded Scottish Hotel of the Year.
StudySmarter Expert Advice🤫
We think this is how you could land Room Service Supervisor in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to current or former employees at W Edinburgh on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to hospitality. Think about how you’d handle tricky situations with guests or team dynamics. We want you to shine and show off that positive mindset!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look sharp and professional when you walk into that interview. It shows you care about the role and the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the W Edinburgh team.
We think you need these skills to ace Room Service Supervisor in Edinburgh
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see that you genuinely care about providing top-notch service and creating memorable experiences for guests.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the Room Service Supervisor role. We appreciate when applicants take the time to connect their background with what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We value clarity, so make sure your writing is easy to read and free of jargon. Highlight your key achievements and skills without overcomplicating things.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at W Hotels
✨Know the Menu Inside Out
Make sure you’re familiar with the menu and can confidently discuss how dishes are prepared, possible modifications, and allergens. This will show your passion for hospitality and your commitment to providing excellent service.
✨Showcase Your Leadership Skills
As a Room Service Supervisor, you'll need to create a positive working environment. Be ready to share examples of how you've supported and guided a team in the past, especially in high-pressure situations.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing how you would handle guest inquiries or special requests.
✨Demonstrate Your Passion for Hospitality
Let your genuine enthusiasm for the hospitality industry shine through. Share stories that highlight your love for providing exceptional service and how you’ve gone above and beyond for guests in previous roles.
