At a Glance
- Tasks: Be the friendly face for guests, managing reservations and ensuring a fantastic experience.
- Company: Join W Edinburgh, a vibrant hospitality hub with a focus on guest satisfaction.
- Benefits: World-class training, unlimited career opportunities, and discounts at thousands of hotels and shops.
- Other info: Enjoy a dynamic work environment with a diverse team and endless growth potential.
- Why this job: Perfect for people who love hospitality and want to make guests feel special.
- Qualifications: Great communication skills, a positive attitude, and a passion for working with people.
The predicted salary is between 22000 - 26000 € per year.
About The Role
Reporting to the Reservations and Reception Manager for all the beverage and food facilities at W Edinburgh, you will be the key point of contact for our guests while they look to make use of our momentous offerings: making them feel welcome, making and confirming reservations, providing recommendations and ensuring they have the best possible time with us. We are looking for someone who is detail-oriented, a people‑person and passionate!
Key Responsibilities
- Understanding and selling the products on offer of our Beverage and Food Facilities
- Ensure guests are booked in according to the floor plan and availability
- Communicate any important guest information to the relevant department and management team
- Work as part of a wider team
- Take responsibility for ensuring a seamless guest experience
Qualifications
- Confidence interacting with guests via telephone, email and chat services
- Good communication skills – both written and verbal English
- Multi‑tasking skills and thrives off fast paced environments
- Confident learning and maintaining booking systems
- The ability to work in a team
- A positive mindset
- A genuine passion for working in hospitality
Benefits
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family
- Specially curated discounts in thousands of shops
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Reservations and Reception Agent in Edinburgh employer: W Hotels
At W Edinburgh, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and fosters personal growth. With world-class training and unlimited career opportunities, our team members enjoy a supportive environment where their passion for hospitality can truly shine. Additionally, employees benefit from discounted accommodation and exclusive perks, making every day at W Edinburgh a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations and Reception Agent in Edinburgh
✨Tip Number 1
Get to know the company! Research W Edinburgh and its offerings so you can chat confidently about what makes it special. This will show your passion and help you stand out during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests a lot, try role-playing scenarios with friends or family. This will help you feel more comfortable and confident when it comes to making reservations and providing recommendations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend hospitality events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Reservations and Reception Agent in Edinburgh
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight your passion!
Be Detail-Oriented:Since the role requires a keen eye for detail, make sure your application is free from typos and errors. We appreciate clarity and precision, so double-check everything before hitting send!
Tailor Your Application:Take the time to customise your CV and cover letter to match the job description. Highlight your communication skills and experience in fast-paced environments, as these are key for us at W Edinburgh.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at W Hotels
✨Know the Offerings Inside Out
Before your interview, make sure you’re familiar with the beverage and food facilities at W Edinburgh. Research their menu, special offerings, and any unique experiences they provide. This will not only show your enthusiasm but also help you answer questions about how you would promote these offerings to guests.
✨Practice Your Communication Skills
Since this role involves a lot of guest interaction, practice your verbal and written communication skills. You might want to role-play common scenarios, like taking a reservation or handling a guest complaint. This will help you feel more confident and articulate during the actual interview.
✨Showcase Your People Skills
Being a people-person is key for this position. Think of examples from your past experiences where you’ve gone above and beyond for a guest or worked effectively in a team. Sharing these stories will demonstrate your passion for hospitality and your ability to create a seamless guest experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what a typical day looks like for a Reservations and Reception Agent. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
