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- Tasks: Provide luxury service and assist guests with reservations at W Edinburgh.
- Company: Join the vibrant team at W Hotels, known for its unique brand experience.
- Benefits: Enjoy discounted stays at over 9,000 hotels and great food discounts.
- Other info: Opportunity to grow in a fun, imaginative workplace.
- Why this job: Be part of a dynamic environment where your talent is celebrated and nurtured.
- Qualifications: Strong communication skills and previous experience in a professional setting.
The predicted salary is between 22000 - 26000 £ per year.
W Edinburgh is hiring a Reservations Agent to join the team. We invite you to play an integral part in bringing to life this unique brand in Edinburgh. Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotels’ work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
Responsibilities
- Provide a luxury service to guests and bookers alike when assisting in making reservations, including personalizing calls, obtaining complete guest needs and all required information.
- Process all reservation requests, changes, and cancellations received.
- Explain guarantee, special rate, and cancellation policies.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Take every opportunity to maximize revenue.
- Input and access data in reservation system.
- Ensure rate codes are correct.
- Follow proper escalation procedures when addressing guest concerns.
Qualifications
- Great communication skills in both written and spoken English.
- Previous experience handling telephone calls and responding to emails in a professional setting.
- Previous experience in using Opera PMS / Opera Cloud.
- An understanding of how their role impacts the wider hotel’s performance.
- The ability to work well in a team.
- Self-motivation.
- A desire to provide exceptional luxury service to each and every guest.
Benefits
- Discounted accommodation in over 9,000 hotels all over the world.
- Discounted food.
Reservations Agent in Edinburgh employer: W Hotels
Contact Detail:
W Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent in Edinburgh
✨Tip Number 1
Get to know the company culture! Before your interview, dive into W Hotels' vibe. Check out their social media and website to see how they engage with guests. This will help you tailor your responses and show that you're genuinely interested in being part of their unique team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you can provide that luxury service they’re after. Remember, confidence is key!
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your ability to meet guest needs and handle reservations like a pro.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Reservations Agent in Edinburgh
Some tips for your application 🫡
Show Off Your Communication Skills: Since great communication is key for a Reservations Agent, make sure your written application reflects this. Use clear and concise language, and don’t shy away from showcasing your personality – we want to see the real you!
Tailor Your Application: Take a moment to read through the job description and align your experience with what we’re looking for. Highlight any relevant skills or experiences that demonstrate your ability to provide exceptional luxury service – it’ll make your application stand out!
Be Professional Yet Approachable: While we love a friendly tone, remember to keep it professional. Your application should strike a balance between being personable and demonstrating your understanding of the role’s responsibilities. We’re looking for someone who can connect with guests while maintaining professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about W Hotels and what we stand for!
How to prepare for a job interview at W Hotels
✨Know the Brand
Before your interview, take some time to research W Hotels and their unique brand identity. Understand their values and what sets them apart in the hospitality industry. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Reservations Agent, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare for common questions about handling guest inquiries or resolving issues. Demonstrating your ability to communicate effectively will make a great impression.
✨Familiarise Yourself with Opera PMS
Since previous experience with Opera PMS is a requirement, brush up on your knowledge of this system. If you have access to a demo version, practice navigating it. Being able to discuss your familiarity with the software during the interview will show that you're ready to hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like a guest complaint or a last-minute reservation change. Think of examples from your past experiences where you provided exceptional service or resolved a challenging situation. This will demonstrate your problem-solving skills and commitment to luxury service.