At a Glance
- Tasks: Welcome guests and ensure they have a memorable stay at our vibrant hotel.
- Company: W Edinburgh, a stylish hotel with a bold atmosphere and exciting amenities.
- Benefits: World-class training, wellness programmes, and discounts at over 9,000 hotels worldwide.
- Other info: Unlimited career opportunities and a dynamic work culture await you!
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Friendly, confident, and passionate about working in a team-oriented environment.
The predicted salary is between 12 - 15 £ per hour.
Reporting to the Guest Relations Manager, as Lobby Ambassador you will be the first person our guests meet. You will become their “go-to” person, ensuring they have everything they need for a memorable, personalized stay. Joining the team means you will be instrumental to the success of the hotel’s operations and beyond. We are looking for someone who is friendly, loves interacting with people, and is a team-player!
Key Responsibilities
- Greet and escort guests to rooms.
- Open doors and assist guests/visitors entering and leaving the property.
- Inform guests of property amenities, services, and hours of operation, local areas of interest and activities, and provide directions.
- Identify and explain room features to guests (e.g., use of room key, mini‑bar, ice and vending areas, in‑room safe, valet laundry services).
- Transport guest luggage to and from guest rooms and/or designated bell area; assist with luggage storage and retrieval.
- Assist guests/visitors in and out of vehicles, including loading and unloading luggage.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.
Ideal Candidate
- Confidence interacting with others.
- Multi‑tasking skills.
- Ability to work in a team.
- Positive mindset.
- Genuine passion for working in hospitality.
What We Offer
- World‑class training and development, including leadership development.
- Unlimited career opportunities (internationally and locally).
- Wellness and mental health programmes.
- Discounted accommodation and food & beverage in over 9,000 hotels worldwide.
- Discounts for friends and family.
- Specially curated discounts in thousands of shops.
About the Property
W Edinburgh brings bold architecture and a vibrant lifestyle to the Scottish capital. The 12‑storey structure features a winding steel ribbon and houses 244 stylish guestrooms, including 45 suites, retail, leisure, entertainment facilities, and residential apartments. The hotel offers a rooftop bar and outdoor terraces, a W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility, and an AWAY spa. W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life, open doors and minds, and deliver a different kind of luxury that embraces bold ideas and indulges in the unexpected.
Lobby Ambassador - Casual in Edinburgh employer: W Hotels
As a Lobby Ambassador at W Edinburgh, you will be part of a dynamic team in a vibrant hotel that values personal connections and exceptional service. The company offers world-class training, unlimited career opportunities, and a supportive work culture that prioritises wellness and mental health. With unique benefits like discounted accommodation and curated discounts, working here means being part of an innovative environment that embraces bold ideas and fosters personal growth.
