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For Companies At a Glance
- Tasks: Welcome guests and ensure they have a memorable stay at our award-winning hotel.
- Company: Join the vibrant team at W Edinburgh, a leader in luxury hospitality.
- Benefits: World-class training, unlimited career opportunities, and discounts at 9,000+ hotels worldwide.
- Other info: Dynamic environment with a rooftop bar and exciting events in a stylish setting.
- Why this job: Be the first smile guests see and make their experience unforgettable!
- Qualifications: Confident, friendly, and passionate about hospitality with great teamwork skills.
The predicted salary is between 22000 - 26000 ÂŁ per year.
W Edinburgh is hiring a Lobby Ambassador to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. With W Edinburgh winning the coveted “Scottish Hotel of the Year 2025” award, now is the perfect time to join the team and take your career to the next level.
About The Role
Reporting to the Guest Relations Manager, as Lobby Ambassador you will be the first person our guests meet! You will become their “go-to” person, ensuring they have everything they need for a memorable, personalized stay. Joining the team means you will be instrumental to the success of the hotel’s operations and beyond. We are looking for someone who is friendly, loves interacting with people, and is a team-player!
Key Responsibilities
- Greet and escort guests to rooms
- Open doors and assist guests/visitors entering and leaving property
- Inform guests of property amenities, services, and hours of operation, local areas of interest and activities, and supply directions
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Transport guest luggage to and from guest rooms and/or designated bell area, assist with luggage storage and retrieval
- Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance
Ideal Candidate
- Confidence interacting with others
- Multi-tasking skills
- The ability to work in a team
- A positive mindset
- A genuine passion for working in hospitality
Benefits
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family
- Specially curated discounts in thousands of shops
If this sounds like the perfect place for you, apply to be a Lobby Ambassador today!
Equal Opportunity
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Lobby Ambassador in Edinburgh employer: W Hotels
Contact Detail:
W Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Ambassador in Edinburgh
✨Tip Number 1
Get to know the hotel and its vibe! Before your interview, spend some time researching W Edinburgh. Familiarise yourself with their services, amenities, and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being a part of their world.
✨Tip Number 2
Practice your people skills! As a Lobby Ambassador, you'll be the first face guests see. So, brush up on your greeting techniques and how to make small talk. Role-play with friends or family to get comfortable with engaging guests and making them feel welcome.
✨Tip Number 3
Show off your teamwork spirit! Highlight any past experiences where you've worked well in a team. Whether it’s in hospitality or another field, share stories that demonstrate your ability to collaborate and support your colleagues. W Hotels values a positive mindset and teamwork!
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the W Hotels careers page. This way, you can ensure your application gets the attention it deserves, and you’ll be one step closer to joining an amazing team in a fantastic environment.
We think you need these skills to ace Lobby Ambassador in Edinburgh
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to customise your application for the Lobby Ambassador role. Highlight your relevant experience and skills that match what we’re looking for, like your ability to multi-task and work in a team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at W Edinburgh.
How to prepare for a job interview at W Hotels
✨Know the Brand
Before your interview, take some time to research W Hotels and their unique approach to hospitality. Understand their mission to 'Ignite Curiosity, Expand Worlds' and think about how you can embody this philosophy as a Lobby Ambassador.
✨Show Your People Skills
As a Lobby Ambassador, you'll be the first point of contact for guests. Practice showcasing your friendly and approachable nature during the interview. Share examples of how you've successfully interacted with customers or resolved issues in the past.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Prepare anecdotes that illustrate your collaborative skills and how you contribute to a positive team environment. This will resonate well with the hiring managers looking for a team player.
✨Prepare for Practical Scenarios
Think about the key responsibilities of the role, such as assisting guests with luggage or providing directions. Be ready to discuss how you would handle these tasks and any relevant experiences you have that demonstrate your capability in these areas.