At a Glance
- Tasks: Drive sales in the travel industry and build lasting client relationships.
- Company: W Edinburgh, a bold hotel in the heart of Scotland.
- Benefits: World-class training, generous holiday entitlement, and wellness programmes.
- Other info: Unlimited career opportunities and a supportive, innovative work environment.
- Why this job: Join a dynamic team and make an impact in the luxury hotel sector.
- Qualifications: Strong relationship-building skills and experience in luxury hotels.
The predicted salary is between 60000 - 80000 £ per year.
Location: 1 St James Square, Edinburgh, Scotland, United Kingdom, EH1 3AX
About the Role
Reporting to the Director of Sales, the Director of Travel Industry Sales at W Edinburgh is an integral member of the sales team, responsible for driving consortia, leisure, and wholesale business from different markets. You will be instrumental to the hotel’s success and play a key role in building long‑lasting relationships with clients.
- Work with the Director of Sales to ensure understanding of sales strategy and effective implementation of this strategy for responsible segments.
- Travel to key feeder markets on business trips to build and strengthen relationships with existing and new customers, creating leads for future bookings (sales calls, entertainment, FAM trips, trade shows, etc.).
- Analyze market information using sales systems and implement strategy to achieve the property’s financial room and catering goals/targets.
- Collaborate with GSOs, Convention Bureau, 3rd‑party intermediaries, and hotel counterparts to drive revenue, ensure customer satisfaction, and increase market share.
- Participate in industry sales calls, tradeshows, roadshows both domestically and internationally to educate and generate awareness.
- Develop networking opportunities through community and professional associations.
- Conduct site inspections with clients and coordinate FAM tours, ensuring they are conducted methodically and adhere to core standards.
- Develop account strategies to capture new consortia key accounts.
- Meet and exceed individual revenue goals/targets, managing customers’ budgets to maximize revenue while identifying upsell opportunities.
- Build and manage relationships with key stakeholders, internally and externally, to acquire new business and close deals.
- Collaborate with off‑property sales channels to ensure complementary sales efforts.
- Execute and support operational aspects of business booked (e.g., generate proposals, write contracts, customer correspondence).
- Respond promptly to inquiries within markets and follow up to ensure guest satisfaction.
- Develop teamwork within the team and with other departments.
- Train and mentor junior team members.
- Understand overall market competition, economic trends, supply, and demand, and develop competitive strategies.
- Serve as a W brand ambassador, ensuring the brand voice is present in all interactions with guests and talent.
Qualifications
- Ability to build and maintain positive relationships with key stakeholders.
- Strong organization and multi‑tasking skills.
- Adaptability, performing under pressure and in changing circumstances.
- Sophisticated communication skills.
- Supportive team mindset, collaborating to achieve team goals.
- Previous experience in the luxury hotel sector.
- Experience working with consortia, leisure, retail, and other markets.
- Positive mindset.
- Genuine passion for the role.
Benefits
- World‑class training and development, including leadership development.
- Unlimited international and local career opportunities.
- Quarterly bonus plan.
- Enhanced holiday entitlement – starting at 31 days (including bank holidays) and increasing with length of service.
- Company pension scheme.
- Private medical insurance.
- Wellness and mental health programmes.
- Discounts on accommodation, food and beverage in over 9,000 hotels worldwide.
- Discounts for friends and family.
About the Property
W Edinburgh is a bold 12‑storey building in Edinburgh’s St James Quarter, featuring retail, leisure, and entertainment facilities alongside residential apartments. The hotel offers 244 stylish guestrooms, including 45 suites, and boasts a rooftop bar and outdoor terrace with 360‑degree city views. Other amenities include the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility, and an AWAY spa. The hotel also hosts events in a 2,450‑sq‑ft modern event space.
At Marriott International, we are dedicated to being an equal opportunity employer. We welcome all and provide access to opportunities, fostering an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non‑discrimination on any protected basis, including disability, veteran status, and other protected classes under applicable law.
W Hotels’ mission is to ignite curiosity and expand worlds. We are a place to experience life and open doors and minds. If you are original, innovative, and forward‑thinking, welcome to W Hotels. In joining W Hotels, you become part of a global team where you can do your best work, begin your purpose, belong, and become the best version of yourself.
