At a Glance
- Tasks: Lead daily operations and ensure exceptional guest experiences at W London.
- Company: Join the vibrant team at W London, located in the heart of Soho.
- Benefits: Enjoy complimentary meals, bonuses, training resources, and global hotel discounts.
- Other info: Access to emotional wellbeing resources and fun monthly events.
- Why this job: Be part of a dynamic environment where your leadership can shine and make a difference.
- Qualifications: Strong leadership skills and a passion for delivering outstanding service.
The predicted salary is between 29700 - 36300 £ per year.
- Additional Information
- Job Number
- 26084091
- Job Category
- Rooms & Guest Services Operations
- Location
- 10 Wardour Street, London, England, United Kingdom, W1D 6QF VIEW ON MAP
- Schedule
- Full Time
Located Remotely?
- Position Type
- Management
- W LONDON - CONTROL YOUR BEAT
Located in Soho, W London owns the stage in the epicentre of the city’s cultural core.
Plugged in to the pulse of London’s energetic social scene, this is where louder‑than‑life Soho mixes with the glitzy West End.
- How You Will Make a Difference
- Lead daily operations with precision and flair, ensuring every guest interaction reflects W’s signature style.
- Set clear goals, stay organised, and keep the energy high to deliver standout service.
- Handle guest concerns with confidence and empathy—turn challenges into opportunities to impress.
- Understand how your department fuels the hotel’s success and consistently aim to exceed targets.
- Lead with authenticity, communicate clearly, make smart decisions, and inspire through action.
- Build a culture of trust, respect, and collaboration where everyone thrives.
- Be the example, model the behaviors that define exceptional service and leadership.
- Know the roles inside out. Step in seamlessly when needed to keep operations smooth.
- Foster open, supportive relationships across the team.
- Confidently oversee all front office areas when senior leaders are away.
- Go beyond expectations, create memorable moments that guests rave about.
- Coach the team to tune into guest needs and respond with creativity and care.
- Personally handle feedback and complaints with professionalism and warmth.
- Set the tone for guest relations—be visible, approachable, and solution‑focused.
- Empower the team to deliver exceptional service with confidence.
- Observe, guide, and support team members to continuously raise the bar.
- Use guest feedback to drive innovation and improvement.
- YOUR EFFORTS, OUR APPRECIATION
- Meals – Tasty and Varied Complimentary Meals in our Green Room canteen.
• Service Charge – Paid each month!
- Bonus Scheme – 5‑10% Bonus Plan
- Learning and Growing – Access to the best digital and classroom based training resources and cross exposure opportunities
- Apprenticeships – Opportunities to undertake an apprenticeship to support your development in your role.
- Holiday – 31 days of holiday including public holidays (enhanced holiday benefit based on length of service)
- Uniform – Complimentary dry cleaning.
- Company Pension Scheme – Save for your future.
- Take Care – Access to our Take Care Emotional Wellbeing Resources & Associate Assistance Service
- Celebrate – Awards and Recognition Celebrations
- Benefit Hub – Access to further discounts for shopping, cinema tickets, technology and more!
- Events – Monthly Calendar of Associate Focused & Fun Events
- Long Service Recognition – Dedicated appreciation events for when you reach career milestones within the company.
- Global Marriott Hotel Discounts – Accessible to you and your loved ones, travel the world with Marriott International.
- Food & Beverage Discounts – 20% Discount in all F&B outlets within Marriott Properties
- Spa Discounts – 30% discount in our Away Spa
- ELIGIBILITY TO WORK IN THE UK
Please note, all candidates applying for this role must have obtained the right to work and live in the UK.
Documented evidence of eligibility will be required from candidates as part of our recruitment process.
W Hotels are an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture.
We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We’re here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned‑in, up‑for‑anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Duty Manager employer: W Hotels
W London is an exceptional employer, offering a vibrant work culture at the heart of Soho, where creativity and individuality are celebrated. Employees enjoy a range of benefits including complimentary meals, extensive learning and development opportunities, and a supportive environment that fosters personal growth. With a commitment to diversity and inclusion, W Hotels encourages team members to bring their authentic selves to work, making it a truly rewarding place to build a career in the dynamic food and beverage industry.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like W Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to W Hotels
Don't be shy about reaching out to W Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about W Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at W Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
