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- Tasks: Lead quality assurance processes and ensure guest satisfaction at W Edinburgh.
- Company: Join W Hotels, a part of Marriott International, known for redefining luxury hospitality.
- Benefits: Enjoy world-class training, unlimited career opportunities, and 31 days of holiday to start!
- Why this job: Be part of a vibrant team that values creativity and innovation in a stunning hotel environment.
- Qualifications: Must have strong data analysis skills and experience in luxury hotel operations.
- Other info: Work in a brand-new hotel with exciting amenities and a rooftop bar offering stunning city views.
The predicted salary is between 28800 - 43200 £ per year.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels.
W Edinburgh is hiring a Quality Manager to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE ROLE
Reporting to the Director of Operations, the Quality Manager at W Edinburgh has overall responsibility for implementing quality assurance processes, and represents the voice of the guest at leadership level to ensure they remain at the core of decision-making. We are looking for someone who is analytical, a polished presenter and understands luxury!
As Quality Manager, key aspects of your role will include:
- Ensure the brand voice is reflected in every aspect of the operation and communication with guests
- Motivate teams to create strong relationships with guests
- Foster a culture of data-driven decision making in the hotel
- Continuously evaluate Quality KPIs
- Immerse yourself in the operation to better understand reality, observe defects and help monitor solutions
- Conduct monthly audits
- Partner with L&D to deliver empowerment and quality mindset training to Talent
- Identify performance gaps and work collaboratively with Heads of Departments to develop training resolutions
- Regularly analyse all forms of guest feedback and ratings, and develop strategies to target weak areas
- Support operational leaders to respond to guest feedback
- Celebrate strong performance throughout the hotel
- Serve as a coach and role model for employees
Our ideal Quality Manager is someone who has:
- Advanced data analysis skills
- Polished presentation skills, excellent in the art of storytelling with data
- An understanding of Total Quality Management tools
- A keen eye for detail
- Strong organization and multi-tasking skills
- Sophisticated communication skills
- Previous experience working in operations in luxury hotels (preferably with Forbes experience)
- A positive mindset
- A genuine passion for their role
In return for your hard work, we give you:
- World class training and development, including leadership development
- Unlimited career opportunities (internationally and locally)
- Bonus plan
- Enhanced holiday entitlement - starting at 31 days (including bank holidays) and increasing with length of service
- Company pension scheme
- Private medical insurance
- Wellness and mental health programmes
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. Behind a façade featuring a winding steel ribbon - reflecting the city's festival spirit - this 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. This W hotel helps redefine the city's hospitality landscape. Accordingly, it fuses the brand's signature amenities with modern design and W Happenings, highlighting what's new in design, fashion, music and culture.
Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy. A real highlight of this property is its rooftop bar and outdoor terrace, pairing exciting cocktails and cuisine with 360-degree views over the historic city. Among the other noteworthy amenities are the W Lounge, a restaurant collaboration with SUSHISAMBA, a FIT workout facility and an AWAY spa, with special functions hosted in 2,450 sq ft of modern event space.
If this sounds like the perfect role for you, apply to be our Quality Manager today!
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Quality Manager employer: W Edinburgh
Contact Detail:
W Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Manager
✨Tip Number 1
Familiarise yourself with W Hotels' brand values and service philosophy, especially the 'Whatever/Whenever' concept. Understanding how this philosophy translates into guest experiences will help you articulate your alignment with their mission during interviews.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to drive quality improvements in previous roles. Be ready to discuss specific KPIs you've monitored and how your interventions led to enhanced guest satisfaction.
✨Tip Number 3
Network with current or former employees of W Hotels or Marriott International. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach for the interview.
✨Tip Number 4
Prepare to demonstrate your presentation skills by creating a mock presentation on a quality management topic relevant to luxury hotels. This will not only showcase your expertise but also your ability to communicate effectively, which is crucial for the Quality Manager role.
We think you need these skills to ace Quality Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Quality Manager position at W Hotels. Understand the key responsibilities and required skills, such as data analysis and polished presentation skills, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in luxury hotel operations, particularly if you have worked with Forbes standards. Use specific examples that demonstrate your ability to implement quality assurance processes and foster a culture of data-driven decision making.
Showcase Your Skills: Make sure to highlight your advanced data analysis skills and sophisticated communication abilities. Provide examples of how you've used these skills in past roles, especially in relation to guest feedback and quality management.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the brand's mission. Use storytelling to convey your experiences and how they align with W Hotels' values of curiosity and innovation. Make it personal and engaging to stand out from other applicants.
How to prepare for a job interview at W Edinburgh
✨Showcase Your Analytical Skills
As a Quality Manager, you'll need to demonstrate your advanced data analysis skills. Be prepared to discuss specific examples of how you've used data to drive decisions and improve quality in previous roles.
✨Emphasise Your Presentation Skills
Polished presentation skills are crucial for this role. Practice telling a compelling story with data, as you may be asked to present findings or strategies during the interview. Make sure to convey your ideas clearly and confidently.
✨Understand the Brand's Voice
Familiarise yourself with W Hotels' brand voice and culture. Be ready to explain how you would ensure that this voice is reflected in operations and guest communications. Showing your understanding of their unique approach to luxury will set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle guest feedback. Think of examples from your past experiences where you've successfully identified performance gaps and implemented training solutions.
