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For Companies At a Glance
- Tasks: Be the go-to person for guests, handling requests and creating memorable experiences.
- Company: Join W Hotels, a brand that redefines luxury and celebrates individuality.
- Benefits: Enjoy world-class training, unlimited career opportunities, and 31 days of holiday to start.
- Why this job: Work in a vibrant hotel that values creativity and offers a unique hospitality experience.
- Qualifications: Must have luxury hotel experience, strong networking skills, and a passion for hospitality.
- Other info: Be part of a dynamic team in a stunning new hotel with exciting amenities.
The predicted salary is between 36000 - 60000 £ per year.
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life.
W Edinburgh is hiring a Head Concierge to join the team! We invite you to play an integral part in bringing to life this award-winning hotel, situated in the heart of Edinburgh. Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
ABOUT THE ROLE
The Head Concierge at W Edinburgh will be the go-to person for our guests, handling any requests they might have in order to make their stay in Edinburgh memorable. You will have all of the local knowledge needed to make restaurant recommendations, offer personalised itineraries, plan transport and suggest visits to the city's and Scotland's hidden gems. You will also be responsible for managing our Lobby Ambassador and Door teams.
We are looking for someone who is well-connected, organised and understands luxury service. As Head Concierge, key aspects of your role include (but are not limited to):
- Establish relationships with local attractions, restaurants and other businesses to enhance guests' experiences.
- Provide recommendations and arrange services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, repairs, shopping).
- Maintain awareness of cultural differences in order to meet guests' specific needs and requirements.
- Maintain knowledge of rooms and their locations, services and facilities of the hotel.
- Ensure repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
- Establish an effective database to be used by all team members for restaurant and local attractions.
- Maintain knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations and times as well as special requests/arrangements.
- Provide a warm welcome and anticipation of guest needs throughout their stay.
- Act as a key member of the Welcome Office leadership team, providing support and guidance to all talent within the wider team.
- Recruit and retain the best talent on the market.
- Design and implement the department's policies, standards and procedures.
- Develop teamwork throughout your team and across departments.
- Manage all aspects of the team, including payroll, training, recruitment, performance and discipline.
- Be a W brand ambassador, ensuring the brand's voice is present in your interactions with guests and talent.
Our ideal Head Concierge is someone who has:
- A passion for interacting with others, with excellent networking skills.
- Natural leadership skills.
- Strong organisation and multi-tasking skills.
- Sophisticated communication skills.
- The ability to stay calm under pressure.
- Previous experience working in five star, luxury hotels.
- A love for keeping up-to-date with the latest happenings in Edinburgh.
- A positive mindset.
- A genuine passion for working in hospitality.
In return for your hard work, we give you:
- World class training and development, including leadership development.
- Unlimited career opportunities (internationally and locally).
- Bonus plan.
- Enhanced holiday entitlement - starting at 31 days (including bank holidays) and increasing with length of service.
- Company pension scheme.
- Private medical insurance.
- Wellness and mental health programmes.
- Discounted accommodation, food and beverage in over 9,000 hotels all over the world!
- Discounts for your friends and family.
ABOUT THE PROPERTY
W Edinburgh brings bold architecture and a vibrant lifestyle offering to the Scottish capital. This 12-storey structure is the centerpiece of Edinburgh St James Quarter, incorporating retail, leisure and entertainment facilities along with residential apartments. Built in 2023, this new W hotel accommodates guests across 244 stylish guestrooms, including 45 suites. While staying here, guests benefit from the brand's signature Whatever / Whenever service philosophy.
If this sounds like the perfect role for you, then apply to be our Head Concierge today!
Head Concierge employer: W Edinburgh
Contact Detail:
W Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Network with local businesses and attractions in Edinburgh. Building relationships with these entities can give you an edge, as you'll be able to provide guests with insider knowledge and recommendations that enhance their experience.
✨Tip Number 2
Stay updated on the latest trends and happenings in Edinburgh. This will not only help you make informed suggestions to guests but also demonstrate your passion for the city and its culture during interviews.
✨Tip Number 3
Showcase your leadership skills by volunteering for team projects or initiatives in your current role. Highlighting your ability to manage and inspire a team will resonate well with the hiring managers at W Hotels.
✨Tip Number 4
Familiarise yourself with W Hotels' brand values and service philosophy, particularly the 'Whatever/Whenever' concept. Being able to articulate how you embody these values in your work will set you apart from other candidates.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Head Concierge position. Highlight your relevant experience in luxury service and guest relations in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your networking abilities, leadership skills, and any previous experience in five-star hotels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of W Hotels' culture. Mention specific examples of how you've gone above and beyond for guests in past roles.
Showcase Local Knowledge: Demonstrate your familiarity with Edinburgh and its attractions in your application. Mention any connections you have with local businesses or your ability to create personalised itineraries for guests.
How to prepare for a job interview at W Edinburgh
✨Show Your Local Knowledge
As a Head Concierge, having extensive local knowledge is crucial. Be prepared to discuss your favourite restaurants, hidden gems, and must-visit attractions in Edinburgh. This will demonstrate your ability to enhance guests' experiences.
✨Demonstrate Your Networking Skills
Highlight your connections with local businesses and attractions during the interview. Share examples of how you've built relationships that benefit guests, showcasing your ability to provide personalised recommendations.
✨Exhibit Leadership Qualities
Since you'll be managing teams, it's important to convey your leadership style. Discuss your experience in training and developing staff, as well as how you foster teamwork and maintain high service standards.
✨Emphasise Your Passion for Hospitality
Let your enthusiasm for the hospitality industry shine through. Share stories that reflect your genuine passion for providing exceptional service and creating memorable experiences for guests.
