At a Glance
- Tasks: Coordinate import/export shipments and deliver top-notch customer service.
- Company: Join WEC Lines, a dynamic maritime transport company with a global reach.
- Benefits: Enjoy a supportive work environment, career growth, and health benefits.
- Other info: Opportunities for professional development and a vibrant team culture.
- Why this job: Be part of a team that ensures smooth cargo movement and exceptional customer experiences.
- Qualifications: Experience in shipping operations and excellent communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Customer Service Coordinator (Felixstowe, UK)
- The organisation
WEC Lines is a dynamic mid-sized maritime transport company specialised in container shipping.
Our services focus mainly on the UK, Portugal, Spain, the Canary Islands, North and East Africa.
Our head office is located in Rotterdam, and we have offices in Hamburg, Le Havre, Antwerp, Barcelona, Nairobi and Mombasa.
Are you a customer-focused shipping professional with a passion for delivering exceptional service and ensuring the smooth movement of cargo? Then we are looking for you!
About the role
In this varied and dynamic role, you are responsible for the day-to-day coordination of import and export shipments across WEC Lines UK’s Deep Sea and Short Sea services.
You play a key role in delivering an excellent customer experience by ensuring shipments are managed accurately, customers are kept informed throughout the transport process and operational activities are completed efficiently.
- Key tasks and responsibilities
- Deliver a high standard of customer service via telephone and email, handling enquiries professionally and efficiently
- Build and maintain strong customer relationships while identifying commercial opportunities
- Coordinate import and export bookings with customers and overseas offices
- Arrange collections, deliveries and container releases in cooperation with customers and the in-house transport team
- Process delivery bookings in Odyssey and provide accurate information to the transport team
- Liaise with the transport team to ensure deliveries are completed efficiently and customer expectations are met
- Proactively monitor shipments and communicate delays, vessel changes, late arrivals and delivery issues
- Arrange re-bookings or alternative transport solutions where required
- Prepare manifests accurately and within agreed deadlines
- Communicate vessel delays, rollovers and schedule changes to customers and update documentation accordingly
- Process operational activities, including deliveries, collections and merchant haulage requests
- Ensure cargo release requirements fulfilled, including payment confirmation, Bills of Lading, Customs clearance and Letters of Indemnity where applicable
- Process Customs clearance information on behalf of customers where required
- Raise freight and ancillary invoices in Odyssey and ensure payment is received from non-credit customers
- Maintain up-to-date knowledge of company systems, shipping services, Customs requirements and relevant legislation
- Work closely with colleagues across departments to deliver a best-in-class customer experience
- Identify opportunities to improve customer service and operational processes
What you bring
- Experience within Import and/or Export shipping operations
- Good understanding of Deep Sea and/or Short Sea shipping procedures
- Knowledge of UK Customs procedures
- Experience with port systems such as Destin8 and CNS
- Excellent customer service skills with a professional and confident telephone manner
- Strong written and verbal communication skills
- High level of accuracy and attention to detail
- Excellent organisational and time management skills
- Ability to prioritise workload and perform effectively under pressure
- Able to work independently while contributing positively within a team environment
- Good knowledge of Microsoft Office, particularly Outlook, Excel and Word
- Customer-focused, proactive and commercially aware
- Strong problem-solving skills with a continuous improvement mindset
- Adaptable, resilient and a true team player
What we offer
- A supportive and dynamic working environment.
- Opportunities for continuous professional development and career progression.
- Pension Scheme, Private Health Insurance, Medicash and Life assurance.
Please only apply if you already live in The United Kingdom and have official permission to work here.
#J-18808-Ljbffr
Customer Service Coordinator (Felixstowe, UK) employer: W.E.C. Lines
WEC Lines is an excellent employer, offering a vibrant work culture in the heart of Felixstowe, where teamwork and proactive communication are highly valued. Employees benefit from comprehensive health and pension plans, alongside opportunities for professional growth within the logistics sector, making it a rewarding place to build a career in customer service coordination.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator (Felixstowe, UK)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at W.E.C. Lines. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like W.E.C. Lines before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator (Felixstowe, UK)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to W.E.C. Lines:Your cover letter is your chance to shine! Tell us why you want to work at W.E.C. Lines specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at W.E.C. Lines!
How to prepare for a job interview at W.E.C. Lines
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
