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For Companies At a Glance
- Tasks: Manage global imports, liaise with clients and ensure excellent customer service.
- Company: Join a dynamic and rapidly expanding freight forwarder at Heathrow.
- Benefits: Competitive salary, hybrid work, 25 days holiday, pension, and healthcare.
- Why this job: Be part of a supportive team where your ideas are valued and rewarded.
- Qualifications: 3+ years in freight management, strong communication skills, and attention to detail.
- Other info: Great opportunities for career progression in a friendly working environment.
The predicted salary is between 35000 - 40000 £ per year.
An exciting new position is available at Heathrow for a dynamic, rapidly expanding forwarder in the Import Freight account management area. The successful candidate will have a freight forwarding import & Customs background; cross‑training will be provided in the required areas/modes. Excellent client interaction skills and commercial awareness are essential.
Employment Terms
- The company is offering a base salary between £35,000-£40,000 (negotiable depending on level of experience).
- General hours: Monday to Friday 09:00‑17:30 hrs (some flexibility when required).
- Hybrid opportunity post probation.
- 25 days holiday (rises quickly with service)/Pension/Healthcare and yearly discretionary bonus which is subject to profit and performance.
- Full‑time permanent job offering opportunities for progression where individual performance is recognised and rewarded.
- Genuine support from a team of hardworking, dedicated individuals.
- Friendly working environment where opinions and fresh ideas are actively encouraged.
Responsibilities
- Work to strict deadlines to co‑ordinate worldwide multimodal imports with end‑to‑end responsibility (liaising with overseas agents, airlines, transport providers and customers until point of delivery).
- Strong customer relationships to understand requirements and always deliver excellent customer service.
- Processing relevant import or export documentation including Customs entries using ASM Sequoia.
- Liaising effectively and building closer relationships with our supply chain including shippers, importers, agents and clients.
- Quotations, pricing and invoicing clients.
Qualifications
- Minimum 3+ years experience in a start‑to‑finish role in either Air Freight Imports and/or exports.
- Customs entry experience.
- Customer service – excellent telephone manner and English communication skills (verbal & written).
- Computer literate – good level on Microsoft Word/Excel.
- In‑house systems – use of CargoWise One is considered an advantage.
Desired Characteristics
- Hardworking & enthusiastic with a high level of attention to detail.
- A positive can‑do attitude, with a willingness to learn, take responsibility and develop new skills.
- Quick problem‑solving ability, particularly when working under pressure.
- Excellent communication and customer service skills, with ability to build relationships with clients and deliver a high level of customer care.
- The ability to adapt to changing circumstances.
Freight Account Manager in Datchet employer: Vzw Miss Unique
Contact Detail:
Vzw Miss Unique Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Account Manager in Datchet
✨Tip Number 1
Network like a pro! Reach out to your connections in the freight forwarding industry and let them know you're on the hunt for a Freight Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of customs processes and import documentation. Be ready to showcase your experience with ASM Sequoia and CargoWise One, as these skills will definitely set you apart from the competition.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've built strong relationships with clients and delivered excellent service. This is key for a role that requires liaising with shippers and importers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Freight Account Manager in Datchet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Freight Account Manager role. Highlight your experience in freight forwarding and customs, and don’t forget to showcase those excellent client interaction skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Vzw Miss Unique. Share specific examples of how you've built strong customer relationships and delivered top-notch service.
Show Off Your Skills: We want to see your skills in action! Mention your proficiency with import/export documentation and any experience with systems like CargoWise One. If you’ve got a knack for problem-solving under pressure, let us know!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Vzw Miss Unique
✨Know Your Freight Basics
Make sure you brush up on your freight forwarding knowledge, especially in import processes and customs regulations. Being able to discuss specific examples from your past experience will show that you’re not just familiar with the terms but have practical knowledge.
✨Showcase Your Customer Service Skills
Since strong client interaction skills are essential for this role, prepare to share stories that highlight your ability to build relationships and deliver excellent customer service. Think of situations where you went above and beyond for a client.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in high-pressure situations. Employers love candidates who can think on their feet, so prepare a couple of examples where you successfully resolved issues quickly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to client relationships or how they support employee development. This shows you’re genuinely interested in being part of their team.
