Required Skills & Experience
- 10+ years of Business Analysis experience within E‑commerce and Retail domains.
- Mandatory experience with Shopify+ backend integrations.
- Strong knowledge of retail transformation and business process change management.
- Proven ability to work across multiple business functions in complex enterprise environments.
- Excellent communication, stakeholder management, and documentation skills.
- Strong analytical, problem‑solving, and facilitation capabilities.
- Ability to operate effectively in fast‑paced transformation programs.
Shopify+ & Backend Integration Experience
- Strong experience working with Shopify+ backend integrations is mandatory.
- Experience integrating Shopify with PIM tools, pricing systems, tax engines, ERP platforms, and related retail systems.
- Define and document integration requirements, data mapping, workflows, and validation logic.
- Collaborate with technical teams to ensure seamless integration delivery and testing.
- Support troubleshooting and validation of integration‑related issues.
Retail & Business Domain Expertise
- Strong understanding of retail and eCommerce operational workflows.
- Experience working closely with Finance, Customer Services, Warehouse Management, Website Merchandising, and Customer Loyalty teams.
- Understanding of Order‑to‑Cash, fulfilment, pricing, inventory, returns, promotions, and customer lifecycle processes.
- Experience supporting the establishment of EU Legal Entities and associated operational/business process impacts is highly desirable.
Stakeholder Management & Collaboration
- Act as a key liaison between business users, delivery teams, and external vendors.
- Facilitate workshops, stakeholder meetings, and solution walkthroughs.
- Ensure business alignment and obtain formal sign‑off on requirements and process changes.
- Support User Acceptance Testing (UAT), defect triage, and go‑live readiness activities.
Key Responsibilities – Business Analysis & Transformation
- Lead requirements gathering workshops with business and technology stakeholders.
- Analyse and document current‑state and future‑state business processes during eCommerce platform transformation.
- Develop Business Requirement Documents (BRDs), Functional Specifications, user stories, acceptance criteria, and process maps.
- Ensure traceability of requirements through design, development, testing, and deployment phases.
- Support business process redesign aligned with operational and commercial objectives.
- Work closely with project managers, architects, developers, QA teams, and third‑party vendors.
Preferred Qualifications
- Experience working in global retail transformation programs.
- Familiarity with Agile/Scrum methodologies.
- Exposure to ERP, OMS, CRM, and supply chain systems.
