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- Tasks: Support clients by installing and maintaining server, network, and storage hardware.
- Company: Vysiion, part of Exponential-e Group, delivers innovative tech solutions with a focus on security.
- Benefits: Enjoy a progressive work environment with opportunities for growth and development.
- Why this job: Join a positive, inclusive culture where your passion for technology can thrive.
- Qualifications: Must have a full UK driving license and pass security checks; strong communication skills are essential.
- Other info: Participate in a 24/7 on-call rota and gain hands-on experience in a fast-paced data centre.
The predicted salary is between 24000 - 36000 £ per year.
Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.
Vysiion offer an exciting and progressive work environment for those that want to join a technical service-based business, with focus on exceptional customer engagement and support. From trainee to qualified and experienced engineers, sales people, and operational support staff, Vysiion offers fantastic career opportunities for those excited by technology and the challenge of a fast-paced work environment. The culture at Vysiion is one that is positive, open, inclusive, and progressive. Staff have respect and loyalty, are passionate about all we do, and proud of what we achieve.
Job Description
Overall purpose of the job:
Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Installation of server, network and storage hardware with associated cabling/patching
- Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
- Decommission hardware and prepare for shipping whilst coordinating with third party couriers
- Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re-seating network cards and testing cabling
- Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
- Perform audit work for clients cabling and hardware and produce supporting documentation
- Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
- Act as an access host for visitors of our clients to their Data Centre’s
- Maintain a professional and disciplined approach at all times when working within client Data Centre’s
- Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices
- Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works
- Show competency with local policies and procedures of our third-party Data Centre providers
- Ensure Data Centre’s are in a clean and presentable manor at all times
- Gain understanding of basic support functions within the Data Centre with a view to progress into other roles within the Data Centre and the wider business
- Participate in 24x7x365 on call Rota to provide support for client access at Data Centre\’s, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients
Skills and experience required:
- You must be able to pass security checks for this job, including SC and BPSS clearance
- Full UK Driving License and your own personal car is essential for this position
- Excellent written and verbal communication skills
- Ability to work well under pressure whilst maintaining attention to detail
- Well organized and self-motivated with the ability to work alone and as part of team
- Willingness to learn with a friendly, professional and flexible attitude
Our People
Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation.
Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape.
Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.
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Trainee Data Centre Engineer employer: Vysiion Limited
Contact Detail:
Vysiion Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Data Centre Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and trends in data centre operations. Understanding the basics of server, network, and storage hardware will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Network with professionals in the industry through platforms like LinkedIn. Engaging with current employees at Vysiion or similar companies can provide insights into the company culture and expectations for the role.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Be ready to discuss scenarios where you've successfully resolved technical issues or worked under pressure, as these are crucial in a fast-paced environment like a data centre.
✨Tip Number 4
Show your enthusiasm for learning and development. Vysiion values individuals who are eager to grow, so be prepared to discuss how you plan to expand your skills and knowledge in the field.
We think you need these skills to ace Trainee Data Centre Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Trainee Data Centre Engineer. Focus on any technical skills, customer service experience, and your ability to work under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for technology and the role. Mention specific aspects of Vysiion's work culture that resonate with you, such as their commitment to learning and development.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application is clear, concise, and free of errors. Use professional language while still being personable.
Highlight Willingness to Learn: Emphasise your eagerness to learn and grow within the company. Mention any relevant courses or training you've undertaken, and express your interest in progressing within the Data Centre environment.
How to prepare for a job interview at Vysiion Limited
✨Understand the Company Culture
Before your interview, take some time to research Vysiion and its parent company, Exponential-e Group. Familiarise yourself with their values, mission, and the importance they place on customer engagement and support. This will help you align your answers with their culture during the interview.
✨Showcase Your Technical Skills
As a Trainee Data Centre Engineer, you'll need to demonstrate your understanding of server, network, and storage hardware. Be prepared to discuss any relevant experience or projects you've worked on, even if they're from your studies. Highlight your willingness to learn and adapt to new technologies.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. For example, you might be asked how you would respond to a network failure or how you would manage multiple tasks in a busy environment. Think of examples from your past experiences that showcase your skills in these areas.
✨Emphasise Communication Skills
Excellent written and verbal communication skills are crucial for this role. Be ready to discuss how you have effectively communicated with team members or clients in the past. You might also want to prepare a few questions to ask the interviewer, demonstrating your interest in collaboration and teamwork.
