At a Glance
- Tasks: Provide top-notch customer support and manage hardware installations in dynamic data centres.
- Company: Join Vysiion, part of Exponential-e Group, a leader in tech solutions.
- Benefits: Enjoy a progressive work culture, competitive pay, and great career growth opportunities.
- Other info: Flexible 24/7 shifts with a supportive and inclusive team environment.
- Why this job: Be part of an innovative team that values technology and customer engagement.
- Qualifications: Technical skills in hardware installation and a passion for problem-solving.
The predicted salary is between 30000 - 40000 € per year.
Vysiion, part of the larger Exponential-e Group, deliver bespoke solutions to private and public sector organisations, from the installation of fibre optic or microwave links for offshore windfarms to the provision of end-to-end ICT Managed Services. The Vysiion team has the knowledge, experience, and capability to provide a full technology consultancy and delivery solution with an emphasis on security.
Vysiion offer an exciting and progressive work environment for those that want to join a technical service-based business, with focus on exceptional customer engagement and support. From trainee to qualified and experienced engineers, sales people, and operational support staff, Vysiion offers fantastic career opportunities for those excited by technology and the challenge of a fast-paced work environment. The culture at Vysiion is one that is positive, open, inclusive, and progressive. Staff have respect and loyalty, are passionate about all we do, and proud of what we achieve.
Hours: 24/7 shift, 4 on 4 off (2 days 7am-7pm, then 2 nights 7pm-7am, then 4 days off)
Overall purpose of the job: Responsible for providing customer support to our large and diverse client base ensuring Service Levels are maintained and the ticketing system is fully up to date.
Key responsibilities for this job:
- Installation of server, network and storage hardware with associated cabling/patching
- Perform cabling/patching duties of both copper and fibre for a variety of different client requirements
- Decommission hardware and prepare for shipping whilst coordinating with third party couriers
- Perform various remote hands duties within the Data Centers which include power cycling equipment, replacing failed hardware components, re‑seating network cards and testing cabling
- Perform regular checks for network activity, firewall status and display errors through LED alerts or system monitoring tools
- Perform audit work for clients cabling and hardware and produce supporting documentation
- Work closely with both internal and external client teams to assist in diagnosis and resolution of incidents across a range of technologies
- Act as an access host for visitors of our clients to their Data Centre's
- Maintain a professional and disciplined approach at all times when working within client Data Centre's
- Uphold adherence to ISO 9001, ISO 27001, ISO 20000
Datacenter Technician 24/7 employer: Vysiion Limited
Vysiion, as part of the Exponential-e Group, is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those passionate about technology. With a strong emphasis on employee growth, Vysiion offers extensive career development opportunities in a fast-paced environment, alongside a supportive team dedicated to delivering outstanding customer service. The unique 24/7 shift pattern allows for a balanced work-life schedule, making it an attractive choice for individuals seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Datacenter Technician 24/7
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend tech meetups, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Datacenter Technician role.
✨Tip Number 2
Show off your skills! If you’ve got experience with server installations or cabling, don’t be shy about it. Create a portfolio or a personal project that showcases your technical abilities. This can really set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to data centres and customer support. Practice explaining your thought process when troubleshooting issues. We want to see how you think on your feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining Vysiion and being part of our awesome team.
We think you need these skills to ace Datacenter Technician 24/7
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Datacenter Technician role. Highlight relevant experience, especially in customer support and technical skills related to server, network, and storage hardware. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and customer service. Let us know why you’re excited about joining Vysiion and how you can contribute to our positive and inclusive culture.
Showcase Your Technical Skills:Don’t forget to mention any specific technical skills or certifications you have that relate to cabling, hardware installation, or data centre operations. We love seeing candidates who are proactive about their professional development!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Vysiion Limited
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to server, network, and storage hardware. Be prepared to discuss your experience with cabling and patching, as well as any relevant tools or systems you've used. This will show that you're not just a candidate, but someone who understands the ins and outs of the role.
✨Showcase Your Problem-Solving Skills
Vysiion values exceptional customer engagement and support, so be ready to share examples of how you've diagnosed and resolved technical issues in the past. Think of specific incidents where you made a difference, and explain your thought process during those situations.
✨Familiarise Yourself with ISO Standards
Since adherence to ISO 9001, ISO 27001, and ISO 20000 is crucial for this role, take some time to understand what these standards entail. Being able to discuss how you can contribute to maintaining these standards will demonstrate your commitment to quality and security.
✨Prepare Questions About the Company Culture
Vysiion prides itself on a positive, open, and inclusive culture. Prepare thoughtful questions about team dynamics, training opportunities, and how they support career growth. This shows that you're not only interested in the job but also in being a part of their community.
