IT Operations Lead in Manchester

Hybrid – Manchester HQ (WeWork Deansgate) £35,000 for 25 hours working week (5 2, 5 00 pro rata)

We are looking for an IT Operations Lead to join our world-class team at Vypr. Vypr is a Manchester HQ'd Private Equity/Venture Capital backed SaaS business. Our market-leading product intelligence platform provides reliable consumer data to help manufacturers and retailers understand what their customers want to see on shelves. This helps reduce the time and cost spent developing new products, which makes for better products faster. We are a scale-up business with huge growth ambitions.

Things that you will do:

• Manage day-to-day IT operations across our Manchester office and hybrid/remote users.
• Administer and improve infrastructure: collaboration platforms (Azure/Microsoft 365), networks and end-user devices.
• IT service management: ticketing, SLAs, documentation and asset tracking.
• Execute an IT roadmap aligned to business goals and growth.
• Identify and implement technologies that improve productivity, collaboration and scalability.
• Own security execution in line with Cyber Essentials / ISO 27001: device management, access control, patching and vulnerability management.
• Maintain data protection: implementing policies, backups, disaster recovery (DR) and business continuity plans (BCP).
• Coach employees on best-practice technology use and security awareness.
• Champion a culture of proactive IT support and continuous improvement.
• Initial provisioning of new devices upon receipt from suppliers for new and existing Vypr employees.
• Project work, including the set up and roll out of MAM to BYOD devices.
• Assisting the Product team with user administration of our proprietary platforms.
• Setting up hardware for meeting rooms and implementing appropriate cabling solutions within our Head Office.
• Maintaining organisational charts and job titles within Entra and Outlook.

We are moving from using an outsourced IT MSP to bringing the function in-house, and this role is the initial step to doing so. As the team grows in size, there is scope for career progression from Technician to Team Leader and subsequently to Head of IT. Consequently, this role is about more than just responding to tickets; it entails working in a fast-paced environment on projects ranging from the rollout of MAM to BYOD devices, implementing cabling solutions, setting up meeting room hardware, improving DLP and everything in between.

The successful candidate will be expected to embed themselves within the business and be the face of IT. As a tech company, we are naturally technology-minded and are looking for candidates who want to get involved in all aspects of IT support. Our tech stack is predominantly cloud-based, and you will be involved in ensuring that the configuration of our systems is fit for purpose.

What you will be responsible for:

• Availability, performance and resilience of internal IT.
• Working with the Head of Compliance & IT to iteratively improve overall IT security posture.
• Assist the Head of Compliance & IT to maintain security standards aligned with GDPR, ISO 27001, SOC2 and Cyber Essentials.
• Access control/SSO/MFA, endpoint management, patching and vulnerability remediation, including user provisioning/deprovisioning.
• Backups and adherence to data protection policies.
• SLA adherence and high employee satisfaction with IT support.
• Accurate asset lifecycle tracking and high-quality documentation.
• Reduction of operational inefficiencies.
• Reliable support for hybrid work and mixed Mac/Windows environments.
• First responder for cyber security incidents and assisting the Head of Compliance & IT with data breach incidents as necessary.
• Execution of change management procedures.
• Proactive reporting of IT KPIs (uptime, incident trends, SLA performance).
• Hardware lifecycle planning and replacement standards.

What you are good at:

• Hands-on technical depth: Azure, Microsoft 365 admin, networking/VPNs and identity management.
• Translating technical needs into business outcomes; stakeholder management.
• Road mapping, prioritisation and aligning IT to company objectives.
• Security mindset: Risk assessment, policy enforcement, vulnerability/patch management and compliance alignment (GDPR/ISO 27001/SOC2/Cyber Essentials).
• Designing and improving ticketing workflows and SLAs.
• Documentation and training to uplift adoption and security awareness.
• Supporting growth-stage environments and hybrid workforces.
• M365 administration.
• Apple/Mac administration.
• Slack administration.
• ITIL (Foundation or higher).

What's important to you:

At Vypr, we value being Agile by embracing flexibility, making quick, informed decisions, and driving continuous improvement. We believe in being Candid, fostering a transparent, trusting environment where ideas are challenged with care, and celebrating team successes. We are Driven by Results, promoting inclusivity, accountability, and ambition, ensuring goals are met and contributions are valued. Lastly, we value Caring, showing empathy, supporting charitable initiatives, and creating a safe, friendly work environment for all team members.

What we offer:

• Enhanced annual leave.
• Work from anywhere up to 4 weeks a year.
• Access to a global benefits and reward platform.
• Access to well-being support, including an Employee Assistance Programme.
• Life Assurance.
• Day off on your birthday.
• Enhanced parental leave.

What next?

Our Talent Selection process focuses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans, as well as the context of the role, give you the opportunity to engage with your potential Line Manager and Team Members, showcase your skills in a live task and visit our Manchester HQ.