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- Tasks: Onboard new customers and ensure they maximise value from our platform.
- Company: Vypr, a fast-growing SaaS company based in Manchester.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a rapidly scaling company with ambitious growth targets.
- Why this job: Join a dynamic team and help clients achieve their business goals with innovative technology.
- Qualifications: Experience in customer success or account management is a plus.
The predicted salary is between 50000 - 60000 ÂŁ per year.
Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month). Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting‑edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product‑market fit and are poised for accelerated expansion. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalisation to AI‑enhanced insights.
The Customer Growth Team at Vypr is dedicated to driving exceptional customer value via the effective delivery of both support (client success) and account management (renewal and expansion). These teams work closely together to ensure clients realise maximum value from Vypr’s market‑leading product intelligence platform. Our team builds enduring relationships with key stakeholders to ensure our customers achieve their business objectives while uncovering and converting upsell opportunities to drive revenue growth.
Things that you will do:
- Liaise with end‑user contacts
- Onboard new customers by running F2F workshops, ensuring that TTFV is within 1 week of onboarding
- Deliver support sessions for Year 1 customers
- Understand the customers’ business objectives and ensure they understand how to best achieve them with the support of the Vypr platform
- Deepen usage and engagement with the Vypr platform self‑serve, driving adoption across the product intelligence‑related processes, namely the innovation cycle
Customer Success Manager (Strategic) employer: Vyprclients
Contact Detail:
Vyprclients Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Strategic)
✨Tip Number 1
Network like a pro! Reach out to current employees at Vypr on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Vypr's product intelligence platform inside out. Show us that you know how it helps manufacturers and retailers, and be ready to discuss how you can drive customer success with it.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've built relationships and driven customer engagement in previous roles. We love hearing about real-life successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the Vypr team!
We think you need these skills to ace Customer Success Manager (Strategic)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in client success and account management, and don’t forget to mention any relevant SaaS experience. We want to see how you can help us drive exceptional customer value!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our growth at Vypr. Be sure to mention specific examples of how you've helped clients achieve their business objectives in the past.
Showcase Your Communication Skills: As a Customer Success Manager, communication is key! In your application, demonstrate your ability to liaise with stakeholders and onboard new customers effectively. We love seeing candidates who can convey complex ideas simply and clearly.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Vypr team!
How to prepare for a job interview at Vyprclients
✨Know the Product Inside Out
Before your interview, make sure you understand Vypr's product intelligence platform thoroughly. Familiarise yourself with its features and how it benefits manufacturers and retailers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully onboarded customers or driven engagement. Highlight how you’ve built relationships with key stakeholders and helped clients achieve their business objectives. This will illustrate your fit for the Customer Success Manager position.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s growth plans and how the Customer Growth Team collaborates with other departments. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
✨Demonstrate Adaptability
Given the hybrid working pattern and the fast-paced nature of a scaling business, be ready to discuss how you adapt to change. Share examples of how you've successfully navigated challenges in previous roles, especially in a SaaS environment, to highlight your resilience and flexibility.