Director, Customer Account Manager in Manchester

Strategic Customer Growth Lead

Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri.

Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly.

By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalization to AI-enhanced insights.

The Customer Growth Team at Vypr is dedicated to driving exceptional customer value via the effective delivery of both support (client success) and account management (renewal and expansion). These teams work closely together to ensure clients realize maximum value from Vypr's market-leading product intelligence platform.

• Own the customer relationship overall. You will liaise with the economic buyer to drive overall commercial engagement.
• Understand the customers’ business objectives and translate them into the right contract that both meets the customer needs and delivers value to Vypr.
• Lead and run customer Quarterly Business Reviews with the customer (also attended by the Customer Success Manager) to demonstrate success and leverage commercial opportunities.
• Work closely with the Customer Success Manager to deliver value to both the customer and Vypr.
• Prepare, create and negotiate the commercial renewal agreement to ensure an increasing TCV.
• Create Account plans for specific accounts (as agreed with your line manager).
• You will convert revenue opportunities identified by the Customer Success Manager.
• You will create new revenue growth opportunities yourself by networking within the customer’s business, leveraging our growth levers (new teams, new product functionality, new markets and expansion within parent/subsidiary companies).
• Support accurate forecasting and pipeline visibility for renewals and expansion opportunities.
• Network and engage customers in strategic commercial conversations that highlight business outcomes and support renewal and expansion decisions.
• Identify opportunities to align customer business priorities with Vypr’s commercial offerings (without providing insight-generation support).
• Develop customer relationships to ensure Vypr plays a pivotal role in their insight mix and that Vypr remains Front of Mind.
• Update internal systems & CRM daily to ensure the business can make data-driven decisions based on your customer data.
• Maintaining our strong customer experience (NPS ~+).
• You will use your proven experience of growing commercial contracts in Enterprise customers to significantly increase your book of business’s ACV.
• From experience of working as an Account Manager in B2B SaaS, bringing up to date insight into how the role operates within the industry.
• Creating and closing commercial opportunities.
• Building and leveraging networks.
• Highly numerate with good commercial acumen.
• Great Excel skills to enable data manipulation and visualisation.
• Effectively using a CRM system to manage customer interactions and feedback.
• Agile – You use your business acumen to find wins for the customer that create value for Vypr.
• Caring – You will happily support the wider team to ensure we hit team targets.

Benefits include hybrid working, company paid medical cashplan, enhanced annual leave, access to well-being support, including an Employee Assistance Programme, life assurance, a day off on your birthday, and enhanced parental leave.

Our Talent Selection process focuses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit.