At a Glance
- Tasks: Onboard customers, drive platform engagement, and identify growth opportunities.
- Company: Vypr, a fast-growing SaaS company in Manchester with innovative product intelligence.
- Benefits: Hybrid work, enhanced leave, well-being support, and global rewards.
- Other info: Agile, collaborative environment with strong career growth potential.
- Why this job: Join a dynamic team and make a real impact on customer success.
- Qualifications: Experience in CPG or agency research, excellent communication, and relationship-building skills.
The predicted salary is between 50000 - 60000 € per year.
Reports to Strategic Customer Growth Team Leader
Location / Work Pattern: Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month). 9:00 – 5:30 Mon‑Fri.
Salary: £50,000 – £60,000
Company Overview: Vypr is a Manchester‑based SaaS company backed by Private Equity and Venture Capital. Our cutting‑edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product‑market fit and are poised for accelerated expansion. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalization to AI‑enhanced insights.
Core Responsibilities:
- Onboard new customers by running F2F workshops ensuring that TTFV is within 1 week of onboarding
- Deliver support sessions for Year 1 customers and support all contractual support days, driving increased usage and subsequent projects
- Deepen usage and engagement with the Vypr platform (innovation cycle, brand and category planning) to drive adoption of self‑serve processes
- Ensure support levels and service are consistently aligned with contractual agreement and account plan to support scalable account growth (ARR)
- Track each customer's usage, take corrective action, and escalate to the Account Manager where required; serve as internal champion for customer health
- Manage the helpdesk for your customers
- Prepare and participate in QBRs (internal QBR first) and customer QBRs with the Account Manager
- Identify growth opportunities within customers’ organisations and share with the Account Manager (new teams, new product functionality, new markets and expansion within parent/subsidiary companies)
- Advocate for customers regarding product features and usability, and upskill them on new functionality
- Manage migration to Predict and track usage, paying particular attention to high‑risk customers (auto‑renewed last year, Year 1 customers or low health score customers)
- Develop customer relationships to ensure Vypr plays a pivotal role in their insight mix and remains front of mind
Deliverables & Service Level Expectations:
- Increase adoption of Vypr within customers
- Onboarding conducted within one week of contract start date (TTFV +50 SLA for helpdesk response times)
Qualifications & Skills:
- Senior role experience in CPG or agency research, understanding customer objectives and translating how Vypr can help achieve them
- Training customers and building relationships with key stakeholders
- Excellent communication skills, high quality outputs, attention to detail
- Self‑management and ability to prioritise workload effectively
Values & Desired Mindset:
- Agile – reprioritise workload based on sound analysis of most important needs
- Collaborative – support the wider team to hit targets
- Driven – accountable for own objectives and targets, taking action to achieve them
- Candid – contribute to team discussions and recommend process improvements
Benefits:
- Hybrid working availability
- Company‑paid medical cash plan
- Enhanced annual leave
- Work from anywhere up to 4 weeks a year
- Access to global benefits and reward platform
- Well‑being support, including Employee Assistance Program
- Life Assurance
- Day off on birthday
- Volunteering day
- Enhanced parental leave
Customer Success Manager in Manchester employer: Vypr
Vypr is an exceptional employer that fosters a dynamic and collaborative work culture, offering a hybrid working model that includes regular engagement in our vibrant Manchester office. With a strong focus on employee growth, we provide comprehensive training, access to global benefits, and well-being support, ensuring that our team members thrive both personally and professionally. Join us to be part of a rapidly scaling SaaS company where your contributions directly impact our innovative product intelligence platform and the success of our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research Vypr's products and values, and think about how your experience aligns with their mission. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews! Think of specific examples from your past roles that demonstrate your skills in customer success and relationship management. Practising your answers will help you feel more confident when it’s time to shine.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Manager in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in onboarding customers and driving engagement, as these are key aspects of the job. We want to see how you can bring value to Vypr!
Showcase Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application to reflect how you would communicate with clients and colleagues.
Highlight Relevant Experience:Don’t forget to mention any previous experience in CPG or agency research. We’re looking for someone who understands customer objectives and can translate them into actionable insights. Make sure your past roles align with what we’re after!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Vypr!
How to prepare for a job interview at Vypr
✨Know Your Product Inside Out
Before the interview, make sure you understand Vypr's product intelligence platform thoroughly. Familiarise yourself with its features, benefits, and how it helps customers streamline their development processes. This knowledge will allow you to confidently discuss how you can contribute to customer success.
✨Showcase Your Customer Engagement Skills
Prepare examples from your past experiences where you've successfully onboarded customers or deepened engagement. Highlight specific strategies you used to drive adoption and how you managed relationships with key stakeholders. This will demonstrate your ability to align with the role's core responsibilities.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging customer situations. Think of scenarios where you had to take corrective action or advocate for a customer’s needs. Practising these responses will help you articulate your thought process clearly during the interview.
✨Emphasise Your Collaborative Mindset
Vypr values collaboration, so be prepared to discuss how you've worked with teams to achieve targets. Share examples of how you’ve supported colleagues or contributed to team discussions. This will show that you’re not just focused on individual success but also on the success of the wider team.
