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- Tasks: Manage key customer relationships and drive revenue growth through strategic engagement.
- Company: Join Vypr, a fast-growing SaaS company revolutionising product intelligence.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional development.
- Why this job: Be part of a dynamic team making a real impact on customer success and business growth.
- Qualifications: Experience in account management and strong communication skills required.
- Other info: Exciting career growth potential in a rapidly expanding tech environment.
The predicted salary is between 60000 - 80000 £ per year.
Reports to: Strategic Customer Growth Lead
Location/work pattern: Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri
Salary: Negotiable
What we do: Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product-market fit and are poised for accelerated expansion. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalization to AI-enhanced insights.
The Customer Growth Team at Vypr is dedicated to driving exceptional customer value via the effective delivery of both support (client success) and account management (renewal and expansion). These teams work closely together to ensure clients realize maximum value from Vypr's market-leading product intelligence platform. Our team builds enduring relationships with key stakeholders to ensure our customers achieve their business objectives while uncovering and converting upsell opportunities to drive revenue growth. We're looking for someone to be part of this dynamic, results-oriented team committed to driving customer retention, expansion and Life-time-value.
Things that you will do:
- Own the customer relationship overall. You will liaise with the economic buyer to drive overall commercial engagement.
- Understand the customers’ business objectives and translate them into the right contract that both meets the customer needs and delivers value to Vypr.
- Lead and run customer Quarterly Business Reviews with the customer (also attended by the Customer Success Manager) to demonstrate success and leverage commercial opportunities.
- Ensure the customer contract is fully delivered.
- Work closely with the Customer Success Manager to deliver value to both the customer and Vypr.
- Prepare, create and negotiate the commercial renewal agreement to ensure an increasing TCV.
- Create Account plans for specific accounts (as agreed with your line manager).
- P&L responsibility for your book of business.
- You will convert revenue opportunities identified by the Customer Success Manager.
- You will create new revenue growth opportunities yourself by networking within the customer’s business, leveraging our growth levers (new teams, new product functionality, new markets and expansion within parent/subsidiary companies).
- Support accurate forecasting and pipeline visibility for renewals and expansion opportunities.
- Network and engage customers in strategic commercial conversations that highlight business outcomes and support renewal and expansion decisions.
- Identify opportunities to align customer business priorities with Vypr’s commercial offerings (without providing insight-generation support).
- Develop customer relationships to ensure Vypr plays a pivotal role in their insight mix and that Vypr remains Front of Mind.
- Update internal systems & CRM daily to ensure the business can make data-driven decisions based on your customer data.
What you will be responsible for: This role contributes to our ‘Customer’ pillar within our Visions, Objectives & Strategies. This involves making Vypr ‘Easy to Love and Hard to Leave’. Deliverables include: Increasing adoption of Vypr within customers (NRR of 112%) Managing churn.
Account Director - Strategic Accounts in Manchester employer: Vypr
Contact Detail:
Vypr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Strategic Accounts in Manchester
✨Tip Number 1
Get to know the company inside out! Research Vypr's product intelligence platform and understand how it benefits customers. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to account management and customer success. Think about how you can demonstrate your ability to drive customer value and revenue growth – that's what Vypr is all about!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Vypr!
We think you need these skills to ace Account Director - Strategic Accounts in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Director role. Highlight your experience in managing customer relationships and driving revenue growth, as these are key aspects of the job. We want to see how your skills align with our mission at Vypr!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer success and expand accounts. Use numbers and examples to illustrate your impact – we love seeing quantifiable results!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who fits into our dynamic team culture, so don’t be afraid to show us who you are and what makes you passionate about this role.
Apply Through Our Website: We encourage you to submit your application directly through our website. This helps us keep track of all applications and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Vypr
✨Know Your Customer
Before the interview, dive deep into Vypr's customer base and understand their business objectives. Familiarise yourself with how Vypr’s product intelligence platform can specifically benefit different types of clients. This knowledge will help you demonstrate your ability to build strong relationships and drive value for customers.
✨Showcase Your Strategic Thinking
Prepare examples from your past experiences where you've successfully managed client relationships and driven revenue growth. Be ready to discuss how you identified upsell opportunities and created account plans that aligned with customer needs. This will show that you can think strategically and contribute to Vypr's ambitious growth targets.
✨Engage in Role-Play Scenarios
During the interview, be prepared for role-play scenarios where you might need to conduct a mock Quarterly Business Review or negotiate a renewal agreement. Practising these scenarios beforehand will help you feel more confident and showcase your skills in real-time.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions that reflect your understanding of Vypr’s goals and challenges. Inquire about their approach to customer retention and expansion, or how they envision the future of their product intelligence platform. This shows your genuine interest in the role and the company.