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For Companies At a Glance
- Tasks: Manage client accounts, drive growth, and deliver exceptional customer experiences.
- Company: Vypr, a fast-growing SaaS company based in Manchester.
- Benefits: Medical cash plan, enhanced leave, remote work options, and well-being support.
- Why this job: Join a dynamic team and make a real impact on customer success and business growth.
- Qualifications: Strong account management skills, problem-solving abilities, and commercial acumen.
- Other info: Opportunity for career growth in a supportive and innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by Vypr. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Talent Attraction Leader – expertise in supporting PE and VC backed hyper growth SMEs.
Job Title
Customer Growth Partner
Reporting To
Senior Customer Growth Partner
Location / Work Pattern
Hybrid working pattern including regular trips to the Manchester office
What we Do
Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting‑edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly.
As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product‑market fit and are poised for accelerated expansion. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalization to AI‑enhanced insights.
Customer Growth Team
The Customer Growth Team at Vypr is dedicated to driving exceptional client success through strategic account management and innovative growth solutions. Our team focuses on retention and expansion, ensuring clients realise maximum value from Vypr’s market‑leading product intelligence platform. We build strong, long‑term relationships with key stakeholders, leverage insights to uncover new opportunities, and coach our team to deliver unparalleled customer experiences and drive revenue growth across diverse sectors. We’re looking for someone to be part of a dynamic, results‑oriented team committed to client satisfaction and business excellence.
Responsibilities (Things you will do)
- Managing the account portfolio throughout the contract life‑cycle from on‑boarding to renewal
- Achieving revenue growth across accounts by embedding and expanding customer usage
- Creating new growth opportunities within parent/subsidiary companies
- Create and execute account growth plans, including P&L responsibility
- Develop customer relationships to ensure Vypr plays a pivotal role in their insight mix and that Vypr remains front of mind
- Working with customers to establish their KPIs and ensuring Vypr positively impacts on these
- Upsell relevant additional features of Vypr to clients throughout the course of their annual licence
- Prepare and agree renewal contracts (support will be given from the Compliance Manager)
- Training customers on the Vypr platform
- Working with customers to solve their business problems / enable them to generate required insights through Vypr
- Delivering exceptional account management experience
What you will be responsible for
This role contributes to our ‘Customer’ pillar within our Visions, Objectives & Strategies. This involves making Vypr ‘Easy to Love and Hard to Leave’. Deliverables include:
- Net Revenue Retention of 107% by renewing customers with growth and executing upselling opportunities throughout customers’ licences
- Generating leads to expand Vypr within our current customers and into their parent and subsidiary businesses
- Moving customers to multi‑year deals
- Creating case studies with customers
- Running customer Quarterly Business Reviews to demonstrate success and identifying growth opportunities
- NPS >50
What you are good at
- Taking the needs and requirements of your customer and matching them to the right solutions
- Delivering world‑class customer service
- Problem solving
- Confident, enthusiastic and hardworking
- Good commercial acumen
- Understanding of data and insights generation
- Great Excel skills to enable data manipulation and visualisation
- Excellent presenter
What’s important to you
- Agile – use your experience in account management to decide on the next possible step in unexpected situations
- Caring – supporting the wider team to ensure we hit team targets
- Driven – self‑reliance to upskill and constantly learn and grow
- Candid – contributing to team discussions and creating new team processes
What we offer
- Company paid medical cashplan
- Enhanced annual leave
- Work from anywhere up to 4 weeks a year
- Access to a global benefits and reward platform
- Access to well‑being support, including an Employee Assistance Programme
- Life Assurance
- Day off on your birthday
- Enhanced parental leave
What next?
Our Talent Selection process focusses on creating a mutual, fair and transparent dialogue that helps you and us to establish whether the role could be a rewarding career fit. We will create space to discuss your ambitions and our growth plans as well as context of the role, give you the opportunity to engage with your potential Line Manager and Team Members, showcase your skills in a live task and to visit our Manchester HQ.
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Customer Growth Partner employer: Vypr
Contact Detail:
Vypr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Growth Partner
✨Tip Number 1
Network like a pro! Reach out to current employees at Vypr on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding Vypr's product intelligence platform inside out. Show us you know how it helps clients and be ready to discuss how you can drive customer growth.
✨Tip Number 3
Practice your presentation skills! You might need to showcase your ideas during the interview, so being able to present clearly and confidently will set you apart from the crowd.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you top of mind and show us that you're genuinely interested in joining the team.
We think you need these skills to ace Customer Growth Partner
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Growth Partner role. Highlight your experience in account management and how it aligns with our goals at Vypr. We want to see how you can contribute to our growth!
Showcase Your Skills: Don’t hold back on showcasing your skills, especially in problem-solving and customer service. Use specific examples from your past experiences that demonstrate your ability to drive client success and revenue growth. We love a good story!
Be Authentic: Let your personality shine through in your application. We’re looking for someone who is not just skilled but also a great fit for our dynamic team. Be candid about your ambitions and what drives you – we value authenticity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Vypr!
How to prepare for a job interview at Vypr
✨Know Your Customer Growth Strategies
Before the interview, brush up on customer growth strategies and how they apply to SaaS companies like Vypr. Be ready to discuss specific examples of how you've driven revenue growth or improved customer retention in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've successfully solved customer problems or enhanced their experience. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Familiarise Yourself with Vypr's Product
Take some time to understand Vypr’s product intelligence platform. Knowing its features and benefits will help you articulate how you can leverage it to meet customer needs and drive growth during the interview.
✨Engage with the Team Spirit
Vypr values a dynamic team environment, so be prepared to discuss how you collaborate with others. Share examples of how you've contributed to team success and supported colleagues in achieving targets.