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- Tasks: Manage key customer relationships and drive commercial engagement for strategic accounts.
- Company: Vypr, a fast-growing SaaS company based in Manchester.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of an innovative company with ambitious growth targets and limitless possibilities.
- Why this job: Join a dynamic team and make a real impact on customer success and business growth.
- Qualifications: Experience in account management and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
Hybrid working pattern including regular trips to the Manchester office (full week for initial training then up to twice per month) 9.00 – 5.30 Mon-Fri Negotiable.
What we do:
Vypr is a Manchester-based SaaS company backed by Private Equity and Venture Capital. Our cutting-edge product intelligence platform delivers dependable consumer data, empowering manufacturers and retailers to understand customer preferences and streamline the development process, resulting in superior products brought to market more quickly. As a rapidly scaling business with ambitious growth targets, we have demonstrated strong product-market fit and are poised for accelerated expansion. By leveraging advanced new technologies, we are reinventing our product intelligence platform with limitless future possibilities, from personalization to AI-enhanced insights.
The Customer Growth Team at Vypr is dedicated to driving exceptional customer value via the effective delivery of both support (client success) and account management (renewal and expansion). These teams work closely together, to ensure clients realize maximum value from Vypr's market-leading product intelligence platform. Our team builds enduring relationships with key stakeholders to ensure our customers achieve their business objectives while uncovering and converting upsell opportunities to drive revenue growth. We're looking for someone to be part of this dynamic, results-oriented team committed to driving customer retention, expansion and Life-time-value.
Things that you will do:
- Own the customer relationship overall. You will liaise with the economic buyer to drive overall commercial engagement.
- Understand the customers’ business objectives and translate them into the right contract that both meets the customer needs and delivers value to Vypr.
- Lead and run customer Quarterly Business Reviews with the customer (also attended by the Customer Success Manager) to demonstrate success and leverage commercial opportunities.
- Ensure the customer contract is fully delivered.
- Work closely with the Customer Success Manager to deliver value to both the customer and Vypr.
- Prepare, create and negotiate the commercial renewal agreement to ensure an increasing TCV.
- Create Account plans for specific accounts (as agreed with your line manager).
Account Director - Strategic Accounts (FMCG/CPG) employer: Vypr
Contact Detail:
Vypr Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Director - Strategic Accounts (FMCG/CPG)
✨Tip Number 1
Network like a pro! Reach out to your connections in the FMCG/CPG space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching Vypr and its product intelligence platform. Understand their customer base and think about how you can add value to their team. Show them you’re not just another candidate, but someone who gets what they do!
✨Tip Number 3
Practice your pitch! Be ready to discuss how your experience aligns with the role of Account Director. Highlight your skills in managing client relationships and driving revenue growth – that’s what they want to hear!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Vypr team.
We think you need these skills to ace Account Director - Strategic Accounts (FMCG/CPG)
Some tips for your application 🫡
Show Your Passion for FMCG/CPG: When writing your application, let your enthusiasm for the FMCG/CPG sector shine through. We want to see how your experience aligns with our mission at Vypr and how you can contribute to our growth in this dynamic industry.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Account Director role. Highlight relevant experiences that demonstrate your ability to manage customer relationships and drive value, as these are key to what we do at Vypr.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your achievements and skills are easy to spot. Use bullet points where possible to break up text and make it more digestible.
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will be processed faster, and you'll be one step closer to joining our vibrant team at Vypr. Plus, it shows you're keen on being part of our journey!
How to prepare for a job interview at Vypr
✨Know Your Stuff
Before the interview, dive deep into Vypr's product intelligence platform. Understand how it empowers manufacturers and retailers. Be ready to discuss how your experience aligns with their mission of driving customer value and achieving business objectives.
✨Showcase Your Relationship Skills
As an Account Director, building relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight any experiences where you’ve turned challenges into opportunities for upselling or renewal.
✨Prepare for Business Reviews
Since you'll be leading Quarterly Business Reviews, think about how you would structure these meetings. Bring ideas on how to demonstrate success and leverage commercial opportunities. This shows you’re proactive and understand the importance of these reviews.
✨Ask Insightful Questions
Interviews are a two-way street. Prepare thoughtful questions about Vypr’s growth plans and how the Customer Growth Team collaborates. This not only shows your interest but also helps you gauge if the company culture aligns with your values.