Account Director in London

At Vyn, we are reimagining how work gets done in the deskless world. Our platform enriches expertly-curated short videos — captured before, during, and after work — with AI-powered automated workflows. We own the world's largest dataset of this kind, enabling field users and customers to make smarter, more efficient decisions about their assets and operations. Our purpose is to deliver transformative commercial and environmental outcomes, helping global clients across utilities, telecoms, retail and energy improve pricing accuracy, speed up delivery, ensure safety, and maintain compliance.

What you'll do:

• Own and deliver a revenue quota, increasing ARR through timely renewals and strategic upsell opportunities across your portfolio.
• Travel the UK working on customer sites to close existing opportunities and identify new revenue opportunities.
• Be responsible for the renewals of existing platform use & engage with Vyn CS team to ensure full utilisation, expanding adoption of workflows, use cases and best practices.
• Be responsible for cold calling (or gaining referrals) into new business units.
• Grow our ecosystem within each customer, nurturing champions, cross-functional engagement, and wider product utilisation.
• Continuously update the Blue & Gold sheets for the accounts as relationships & deals progress and support long term growth.
• Manage & arrange the Business Unit QBRs & lead on meeting agenda that demonstrates business value, align goals and identify future expansion opportunities.
• Work alongside the Sector VP who supports in setting strategic direction, Product Services lead who leads on Solution Design & CS who manage & improve ongoing usage.
• Attend site visit & testing days (Vyn fund PPE requirements) and industry events.
• Drive customer advocacy, securing references, testimonials, and customer stories in partnership with Marketing.

What you'll need:

• Proven experience in B2B SaaS account management, customer success, or a similar revenue-linked role, ideally with clients who use field agents or contractors in the physical world (think utilities, gas, energy, telecoms).
• A strong track record of renewals, upsells, and driving expansion within an existing customer base.
• A structured, strategic approach to account planning, including familiarity with Gold/Blue Sheets, MEDDIC, or similar frameworks.
• Exceptional relationship-building skills, with the ability to earn trust, influence stakeholders, and operate as a strategic partner.
• The confidence and commercial acumen to own a quota, forecast accurately, and prioritise opportunities based on impact.
• A proactive, curious mindset and the ability to work cross-functionally with Product, Marketing, and Engineering teams.
• High integrity and a customer-first approach, aligned with our values of Simplicity, Velocity, Mutuality, and Trust.

We are an equal opportunity employer committed to creating a workplace where everyone feels empowered to bring their full, authentic selves to work. We celebrate diversity in all forms and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, religion, national origin, ancestry, gender, gender identity or expression, sexual orientation, age, disability, genetic information, veteran status, or any other protected characteristic. If you need accommodations at any point in the hiring process, we're here to support you.