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- Tasks: Lead strategic projects to enhance customer experience and operational efficiency.
- Company: Join Hastings Direct, a digital insurance provider aiming to be the best in the UK market.
- Benefits: Enjoy flexible hybrid working, competitive bonuses, private medical insurance, and 27 days annual leave.
- Why this job: Be part of a dynamic team driving transformation and innovation in the insurance industry.
- Qualifications: Experience in transformational leadership, Lean Six Sigma, Agile, and stakeholder management is essential.
- Other info: Inclusive employer committed to supporting diverse applicants and providing a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
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Job Title – Transformation Manager – Claims
Location – Leicester, London or Bexhill (Hybrid)
Welcome to Hastings Direct – Pam Angel – HR Director
We\’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We\’re proud of the journey we\’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there\’s even bigger opportunity out there. The fact you\’re now reading this job advert means we\’ve tempted you to find out more about – we really hope you like what you see, and you\’ll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you\’re excited about joining us and think you have some of what we\’re looking for, even if you\’re not 100% sure we would love to hear from you.
Role Overview
As one of our Transformation Managers in Claims, you will lead the delivery of specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience.
By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be empowered to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals.
Job details – you\’ll need to have demonstrable experience in:
- Leading and managing end to end transformation projects and programmes, partnering with both Commercial and Operational leads to define delivery requirements and success criteria
- Conducting detailed analysis of business operations, identifying gaps and proposing innovative solutions
- Bringing together, mobilising and managing a delivery team bringing together expertise from various functions and working as a single delivery unit
- Creating, communicating and aligning across functional delivery plans between teams – bringing together all technical and process/other operational changes
- Seeking opportunities for intelligent design, including automation and decisioning via straight through processing
- Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term
Essential Skills We Would Love You To Have
- Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile and Change Management being essential
- Proven background and experience in identifying transformation opportunities and delivering through to implementation
- Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation
The Interview Process
Our interview process involves the below:
- Recruiter screening call
- 1st stage interview with hiring leader (involving a case study to prepare for in advance) via Microsoft Teams
- 2nd interview with Transformation Director (via Microsoft Teams)
As a Disability Confident employer, we\’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you\’re applying for a job with us, you\’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Regrettably we are unable to offer sponsorship for this role.
Benefits: in addition to a competitive salary and £5k car allowance you will also receive
Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail
Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus
Physical wellbeing – as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen
Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There\’s more! – 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .
Join us and you\’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you\’ll be helping to drive our growth, so in return, we\’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we\’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.
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Transformation Manager employer: Vxplore
Contact Detail:
Vxplore Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transformation Manager
✨Tip Number 1
Familiarise yourself with the latest trends in transformation management, particularly in the insurance sector. Understanding how digital tools and data analytics are reshaping customer experiences will give you an edge in discussions during interviews.
✨Tip Number 2
Network with professionals in the insurance and transformation fields. Attend industry events or webinars to connect with potential colleagues and leaders at Hastings Direct, which can provide valuable insights and possibly a referral.
✨Tip Number 3
Prepare for the case study interview by practising with real-world scenarios related to transformation projects. This will help you articulate your thought process and demonstrate your problem-solving skills effectively.
✨Tip Number 4
Showcase your stakeholder management skills by preparing examples of how you've successfully communicated and aligned teams in past projects. This is crucial for the role and will resonate well with the interviewers.
We think you need these skills to ace Transformation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in transformation projects, Lean Six Sigma, Agile, and Change Management. Use specific examples that demonstrate your leadership skills and ability to manage cross-functional teams.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with Hastings Direct's goals and culture, particularly their focus on customer experience and operational efficiency.
Prepare for the Case Study: Since the interview process includes a case study, practice analysing business operations and proposing innovative solutions. Be ready to discuss your thought process and how you would mobilise a delivery team effectively.
Showcase Stakeholder Management Skills: During your application, emphasise your exceptional stakeholder management capabilities. Provide examples of how you've communicated complex concepts to various levels within an organisation and how this has led to successful project outcomes.
How to prepare for a job interview at Vxplore
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Transformation Manager. Familiarise yourself with the key skills mentioned in the job description, such as Lean Six Sigma and Agile methodologies, so you can discuss how your experience aligns with these requirements.
✨Prepare for the Case Study
Since the first stage interview includes a case study, take time to prepare for it. Practice analysing business operations and proposing innovative solutions, as this will showcase your problem-solving skills and ability to think critically under pressure.
✨Showcase Stakeholder Management Skills
Be ready to discuss your experience in managing stakeholders effectively. Prepare examples that demonstrate your ability to communicate complex concepts clearly and align different teams towards common goals, as this is crucial for the role.
✨Emphasise Continuous Improvement
Highlight your commitment to continuous improvement and optimisation. Discuss any past experiences where you transitioned projects into a 'test and learn' state, showcasing your ability to adapt and enhance processes over time.
