Transformation Manager

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Job Title – Transformation Manager – Claims

Location – Leicester, London or Bexhill (Hybrid)

Welcome to Hastings Direct

We\’re a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we\’ve made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we\’re doing exactly the same – building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.

The fact you\’re now reading this job advert means we\’ve tempted you to find out more about us. If you like what you see, we hope you\’ll consider joining our team.

We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you\’re excited about joining us and think you have some of what we are looking for, even if you\’re not 100% sure, we would love to hear from you.

Role Overview

As one of our Transformation Managers in Claims, you will lead the delivery of specific strategic and high impact projects or programmes of work for Hastings, supporting operations and commercial teams to deliver significant indemnity and operational savings and provide a market leading customer experience.

By partnering closely with the relevant business leaders, you will be accountable for the design, development and deployment of one or more projects and programmes. You will be empowered to prioritise change to best meet the business need and to that end, you will lead a project team including process design resources, digital resources, operational delivery managers, data, CX and other resources as required to meet their goals.

Job details – you\’ll need to have demonstrable experience in:

• Leading and managing end to end transformation projects and programmes, partnering with both Commercial and Operational leads to define delivery requirements and success criteria
• Conducting detailed analysis of business operations, identifying gaps and proposing innovative solutions
• Bringing together, mobilising and managing a delivery team bringing together expertise from various functions and working as a single delivery unit
• Creating, communicating and aligning across functional delivery plans between teams – bringing together all technical and process/other operational changes
• Seeking opportunities for intelligent design, including automation and decisioning via straight through processing
• Once core functionality is delivered on a project, transitioning into a continuous test and learn state to optimise the commercial and customer outcomes over the long term

Essential Skills We Would Love You To Have

• Substantial experience in a transformational leadership role with a background in Lean Six Sigma, Agile and Change Management being essential
• Proven background and experience in identifying transformation opportunities and delivering through to implementation
• Exceptional stakeholder management capability, and an ability to communicate concepts effectively at all levels of an organisation

The Interview Process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader (involving a case study to prepare for in advance) via Microsoft Teams
• 2nd interview with Transformation Director (via Microsoft Teams)

As a Disability Confident employer, we\’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you\’re applying for a job with us, you\’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably we are unable to offer sponsorship for this role.

Benefits:

In addition to a competitive salary and £5k car allowance you will also receive:

• Flexible working – we champion a flexible hybrid working approach
• Competitive bonus scheme – all colleagues are eligible for our annual 4Cs performance bonus
• Physical wellbeing – Hastings pay for you to receive private medical Insurance (PMI)
• Financial wellbeing – life assurance cover, income protection, and matched pension contributions up to 10%
• Mental wellbeing programme – access to mental health resources and support
• There\’s more! – 27 days annual leave + bank holidays, with options for additional leave and various health and wellness benefits

Join us and you\’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

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