Customer Retention Advisor (Part Time)
Customer Retention Advisor (Part Time)

Customer Retention Advisor (Part Time)

Leicester Part-Time No home office possible
V

At a Glance

  • Tasks: Support customers with their insurance renewals and provide tailored product recommendations.
  • Company: Join Hastings Direct, a leading insurance provider known for its customer-centric approach.
  • Benefits: Enjoy flexible part-time hours, a competitive salary, bonuses, and a vibrant office environment.
  • Why this job: Gain valuable training, develop your career, and work in a friendly, diverse team.
  • Qualifications: No insurance experience needed; customer service skills from retail or hospitality are welcome.
  • Other info: Full-time training for the first 5 weeks, followed by part-time shifts in a modern office.

This is a part-time role, but you will need to work full-time (Mon-Fri, 09:00-17:30) for the first 5 weeks during the training period.

Are you looking for a new opportunity to develop a career in the world of Insurance? We have an opening for a Part-Time Customer Retentions Advisor!

Working Hours/ Shift Patterns: We have 3 options for part-time hours. You will have the opportunity to select your preferred option if invited for an interview.

  • Option 1 - Total Hours 19.5
    Monday - Start at 11.30 and work for 7.5 hours
    Thursday - Start at 14.00 and work for 4 hours
    Friday - Start at 14.00 and work for 4 hours
    Saturday - Minimum of 4 hours to be completed
  • Option 2 - Total Hours 19.5
    Monday - Start at 14.00 and work for 4 hours
    Thursday - Start at 14.00 and work for 4 hours
    Friday - Start at 14.00 and work for 4 hours
    Saturday - Maximum 7.5 hours to be completed
  • Option 3 - Total Hours 19.5
    Thursday - Start at 14.00 and work for 4 hours
    Friday - Start at 14.00 and work for 4 hours
    Saturday - Maximum 7.5 hours to be completed
    Sunday - 4 hours to be completed between 9.00 - 13.00

Training: The first five weeks of in-office, full-time training will consist of both classroom-based and hands-on learning, and you will then apply your learning and assist our customers under the supervision of our seasoned coaches. Once you finish the 5-week intensive training, you will change to your part-time hours and shift schedule but continue to work in the office until week 12. Please be aware that you cannot have any holiday in the first 10 weeks, which is the Training and Coaching period. This is to ensure that you develop the abilities and self-assurance to work on your own, along with the rest of the group.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Salary: Earn £12,740 for 19.5 hours a week, plus bonus, benefits and pay rise potential.

Your Role: Joining a busy team within a customer-focused environment, you'll be the voice of Hastings as you support our customers who are coming to the end of their current policy and want to discuss their renewal with us. A key part of your role will be to actively listen to any customer queries and then work with them to fact-find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs. That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.

About You: An insurance background is not necessary; we see many skills as transferable, such as resilience, persuasiveness, and customer centricity. If you have a background in retail, hospitality, sales, or just an interest and passion for customer service, we'd love to receive your application.

  • Experience in delivering quality customer outcomes
  • Self-motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skills
  • Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
  • Computer skills: you'll take inbound calls whilst navigating our in-house software systems

Why become a part of the Hastings Direct family:

  • Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you
  • Up to 5% annual discretionary Bonus
  • A fantastic open plan modern office
  • We promote a relaxed, friendly & diverse working environment
  • Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications
  • 'Harrys' - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee
  • Refer a friend scheme - earn £500 for every friend you refer
  • We will provide you with all the tech that you need! Including a brand-new Microsoft Surface laptop
  • 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
  • Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
  • Discounts & cashback with well-known retailers

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Customer Retention Advisor (Part Time) employer: Vxplore

Hastings Direct is an exceptional employer, offering a supportive and inclusive work culture in our vibrant Leicester office, just a short walk from the train station. With comprehensive training from industry experts, opportunities for career progression, and a range of benefits including a discretionary bonus and discounts with well-known retailers, we are dedicated to investing in our employees' growth and well-being. Join us to be part of a friendly team that values customer service and personal development.
V

Contact Detail:

Vxplore Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Retention Advisor (Part Time)

✨Tip Number 1

Familiarise yourself with the insurance industry basics. Even if you don't have prior experience, understanding common terms and concepts can help you engage more confidently during the interview.

✨Tip Number 2

Practice your communication skills. Since the role involves actively listening to customers and addressing their concerns, consider role-playing scenarios with friends or family to enhance your ability to respond effectively.

✨Tip Number 3

Research Hastings Direct and their customer service approach. Knowing their values and how they interact with customers will allow you to align your answers with their expectations during the interview.

✨Tip Number 4

Prepare questions to ask during the interview. This shows your interest in the role and helps you gauge if the company culture aligns with your values, making you a more attractive candidate.

We think you need these skills to ace Customer Retention Advisor (Part Time)

Customer Service Skills
Active Listening
Problem-Solving Skills
Persuasiveness
Resilience
Communication Skills
Attention to Detail
Time Management
Computer Literacy
Ability to Overcome Objections
Teamwork
Adaptability
Sales Skills
Empathy

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or roles that require strong communication skills. Emphasise any transferable skills from retail, hospitality, or sales that align with the job description.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle customer queries effectively. Mention specific examples of how you've demonstrated resilience and problem-solving in previous roles.

Highlight Availability: Clearly state your availability for the part-time hours mentioned in the job description. This shows that you understand the requirements and are flexible with your schedule.

Show Enthusiasm for Training: Express your eagerness to participate in the intensive training programme. Highlight your willingness to learn and adapt, as well as your commitment to developing your skills in the insurance industry.

How to prepare for a job interview at Vxplore

✨Understand the Role

Make sure you thoroughly read the job description and understand the responsibilities of a Customer Retention Advisor. Be prepared to discuss how your skills and experiences align with the role, especially in customer service and communication.

✨Showcase Your Listening Skills

Since the role involves actively listening to customer queries, be ready to demonstrate your listening skills during the interview. You might be asked to role-play a scenario, so practice summarising what a customer says and responding appropriately.

✨Prepare for Common Questions

Anticipate questions related to customer service scenarios, such as how you would handle an unhappy customer or overcome objections. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.

✨Express Your Enthusiasm for Learning

The training period is crucial, so express your eagerness to learn and adapt. Share examples of how you've successfully learned new skills in the past, and highlight your motivation to grow within the company.

Customer Retention Advisor (Part Time)
Vxplore
V
  • Customer Retention Advisor (Part Time)

    Leicester
    Part-Time

    Application deadline: 2027-06-13

  • V

    Vxplore

Similar positions in other companies
UK’s top job board for Gen Z
discover-jobs-cta
Discover now
>